Joshua Utech
Peoria,IL
Summary
Resourceful District Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Hardworking District Manager with almost 4 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
District Manager
Power Distributing
Peoria, Illinois
12.2022 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Identified opportunities for process improvement across multiple locations within the district.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Coached, developed and motivated team to achieve revenue goals.
Account Manager
Power Distributing
Peoria, Illinois
03.2020 - 12.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Solicited feedback from customers on their experience with products or services.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Owner/Chef Manager
PV II Restaurant
Peoria, IL
01.2009 - 01.2011
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
Class C License
Peoria DMV
Peoria, IL03-2020
High School Diploma -
Pekin Community High School
05.2001
Skills
- New account creation
- Cost reviewing
- Account verification
- Goals and performance
- Account management
- Order management
- Networking skills
- Relationship building and management
- Sales expertise
- Trend forecasting
- Business development and planning
- Customer rapport
- Upselling
- Account servicing skills
- Vendor relations
- Account development
- Product and service sales
- Staff Management
- Client Development
- Operations
- Relationship Building
- Verbal and Written Communication
- Problem-Solving
- Sales Techniques
Address
4208 W Carrousel Ln.
Peoria, IL 61615
References
- Perry Buszek - supervisor for 1 year at Power Distributing- Phone (815) 261-8921
- John Driffill - supervisor for 1 year at Power Distributing - Phone (309) 337-2433
- Dave Weiss - distributor to restaurant for over 10 years - Phone (630) 297-9348
Timeline
District Manager
Power Distributing
12.2022 - Current
Account Manager
Power Distributing
03.2020 - 12.2022
Owner/Chef Manager
PV II Restaurant
01.2009 - 01.2011
Class C License
Peoria DMV
High School Diploma -
Pekin Community High School
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