Joshua Valdez
Parker ,CO
Summary
I have worked in many different fields since high school, while working jobs like THe UPS Store and for my former college Colorado Christian University I would find small jobs on the side like lawn care and moving for people who need help. During these times I have gained useful experience in problem solving and efficiency while my other jobs taught me customer service and professionalism. I am a hard worker who does everything to the best of my ability.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
11.2021 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Point of sale (POS) knowledge
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled incoming packages and inventory
- Packing and shipping certified
Transportation Associate
Colorado Christian University
08.2022 - 08.2024
- Maintenance of vehicles ranging from cars to busses
- Customer service
- Managing of confidential documentation and vehicle records
Education
Bachelor of Science - Exercise Science
Metropolitan State University of Denver
Denver, CO08.2027
High School Diploma -
Chaparral High School
Parker, CO05.2022
Skills
- Report Generation
- Data Collection
- Call Management
- Information Security
- Account updating
- Product Knowledge
- Complaint resolution
- In-store support
- Customer Education
Timeline
Transportation Associate
Colorado Christian University
08.2022 - 08.2024
Customer Service Representative
The UPS Store Inc.
11.2021 - Current
Bachelor of Science - Exercise Science
Metropolitan State University of Denver
High School Diploma -
Chaparral High School
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