Joshua Valenta
Moscow,Idaho
Summary
Developed adaptability and customer service skills in a fast-paced retail environment, with a focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. I document daily numbers and transactions made throughout the day. I am seeking to transition into a new field, bringing a strong foundation in teamwork and integrity.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
T-Mobile
Moscow, USA
10.2025 - Current
- Assist customers with product selection and inquiries to enhance the shopping experience.
- Utilize a retail sales phone line, which is where we have access to other departments to help with questions, either financial or technical.
- Maintains visual merchandising standards to promote brand consistency, and drive sales.
- Processes rebate claims and reimbursements for switching to T-Mobile.
- I research bill discrepancies to try to solve the issues, or clear up confusion.
- Assist with the purchase of desired services and goods.
- Print and track daily reports, and compile counts for tiles and the safe.
- Specialize in printing and compiling comprehensive account billing statements for explanation.
Nighttime Supervisor, Crew Member
Firehouse Subs
Moscow, USA
02.2024 - 10.2025
- Assisted in inventory management, restocking supplies to maintain optimal levels for service.
- Accepted and recorded payments.
- Communicated, trained, and promoted quality standards to team members.
- Delegated tasks to encourage teamwork during shifts, and comply with company standards.
- Printed and tracked routine sales.
- Created detailed documentation of system configurations and deployments.
Shift Manager in Training (SMIT) *Every position*
Buffalo Wild Wings
Moscow, USA
10.2022 - 03.2025
- Problem-solving.
- POS system operations.
- Daily documentation of operations.
- Staff supervision.
- Compile and summarize data for routine reports.
Education
High School Diploma -
Lewiston High School
Lewiston, Idaho06.2022
Skills
- Problem-solving skills
- POS system operations
- Empathy and patience
- Work ethic and integrity
- Staff supervision
- Verbal and written communication
- Conflict resolution
- Team collaboration
- Technologically Inclined
- Proficient in Windows
- Organization Skills
References
- Darby Thompson, (208) 704-0117 *Manager At Firehouse Subs
- Perry Wenzel, (406) 581-1639 * Manager of Food Services at the ISUB
- Nancy Poe, (989) 287-2923 * Owner, Clearwater Gemstones Lewiston Idaho
Languages
English
Timeline
Retail Sales Associate
T-Mobile
10.2025 - Current
Nighttime Supervisor, Crew Member
Firehouse Subs
02.2024 - 10.2025
Shift Manager in Training (SMIT) *Every position*
Buffalo Wild Wings
10.2022 - 03.2025
High School Diploma -
Lewiston High School