Joshua Vogt
Mt. Pleasant,Michigan
Summary
Hardworking employee enthusiastic about learning the logistic field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing logistic skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Desk Associate/ Hardware Sales Associate
Home Depot
10.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
- Streamlined service desk processes for improved efficiency and faster resolution times.
- Collaborated with team members to address complex technical issues, resulting in higher customer satisfaction rates.
- Reduced call wait times by implementing effective call routing strategies and prioritizing urgent requests.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
88M Motor Transport Operator
U.S. Army Reserves
09.2019 - Current
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Improved driver safety with frequent training sessions focused on defensive driving techniques and hazard recognition.
- Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Fasten chains, straps, covers, and binders to secure load during transit.
Video Store Clerk
Family Video
09.2019 - 02.2020
- Enhanced customer satisfaction by providing knowledgeable recommendations on movies and games.
- Streamlined inventory management tasks for improved organization and product availability.
- Increased sales through effective upselling and promotion of store membership cards.
- Assisted customers with movie selections, ensuring a personalized experience for each individual.
Dairy Stocker
Walmart
05.2017 - 08.2019
- Enhanced store appearance by maintaining a clean and well-organized dairy section.
- Assisted customers with product inquiries, resulting in increased customer satisfaction.
- Contributed to an efficient inventory system by accurately tracking and reporting stock levels.
- Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
Barback
Buzz's Lakeside Inn
06.2013 - 07.2015
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Education
No Degree - General Studies
Grand Valley State University
Allendale, MI2016
High School Diploma -
Whitehall Senior High School
Whitehall, MI2015
Skills
- Possesses CDL Class A
- Adaptability and Flexibility
- Cross-Functional Coordination
- Performance Metrics
- Conflict Resolution
- Decision Making
- Team Collaboration
- Customer Service
Timeline
Service Desk Associate/ Hardware Sales Associate
Home Depot
10.2020 - Current
88M Motor Transport Operator
U.S. Army Reserves
09.2019 - Current
Video Store Clerk
Family Video
09.2019 - 02.2020
Dairy Stocker
Walmart
05.2017 - 08.2019
Barback
Buzz's Lakeside Inn
06.2013 - 07.2015
No Degree - General Studies
Grand Valley State University
High School Diploma -
Whitehall Senior High School
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