Joshua Wagner
Chico,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Butte Region Lead/Case Manager
Children First Foster Family Agency
01.2022 - Current
- Increased referral rates by establishing partnerships with community organizations and service providers.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
- Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
- Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
Program Director
Sierra Nevada Connections Foster Family Agency
01.2021 - 01.2022
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Operations Manager Trainee
Blue Beacon Truck Wash
01.2020 - 01.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Yuba-Sutter Transitional Housing Program Director
Regional Director/Case Manager
01.2017 - 01.2020
- Provided ongoing direction and leadership for program operations.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Developed the Yuba-Sutter Transitional Housing program from ground up, laying out framework, and defining roles.
Shift Supervisor
National Trainer
01.2012 - 01.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Master of Social Work -
California State University, Chico
01.2018
Bachelor of Arts, Social Work -
California State University, Chico
01.2017
Associates in Social and Behavior Science -
Butte Community College, Oroville
01.2015
Skills
- Leadership
- Case Management
- Critical Thinker
- Empathetic
- Advocate
- Accountability
- Communication
- Ethical Practice
- Organization and Multitasking
- Relationship Building
Leadership Experience
- California Youth Connections, Member/Adult supporter, 2002-01-01, 2020-01-01
- Children First Foster Family Agency, Board of Director, 2016-01-01, 2017-01-01
Timeline
Butte Region Lead/Case Manager
Children First Foster Family Agency
01.2022 - Current
Program Director
Sierra Nevada Connections Foster Family Agency
01.2021 - 01.2022
Operations Manager Trainee
Blue Beacon Truck Wash
01.2020 - 01.2021
Yuba-Sutter Transitional Housing Program Director
Regional Director/Case Manager
01.2017 - 01.2020
Shift Supervisor
National Trainer
01.2012 - 01.2017
Master of Social Work -
California State University, Chico
Bachelor of Arts, Social Work -
California State University, Chico
Associates in Social and Behavior Science -
Butte Community College, Oroville
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