Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mark West

Spring,TX
Mark West

Summary

A comprehensive background in meeting and greeting visitors, responding to customer inquiries, and following-up on customer care and services. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
years of professional experience

Work History

Rice University

Departmental Assistant
09.2023 - Current

Job overview

  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Took photos of over 80 employees from different angles and perspectives to capture perfect images.
  • Digitally edited photos to enhance appearance.

Ryder Integrated Logistics

Customer Logistics Supervisor
03.2023 - 09.2023

Job overview

  • Created standard operating procedures (SOPs) for the Ryder team ensuring consistency, efficiency, and compliance with established processes.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Verified effective and timely implementation of operational goals by prioritizing tasks.
  • Processed orders by due dates to enable on-time delivery to customers.
  • Trained, scheduled, and evaluated 10 employees.

Ryder Logistics

Operations Management Trainee
11.2022 - 03.2023

Job overview

  • The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives
  • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers
  • Gained knowledge of company policies, protocols and processes.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Ryder Logistics

Customer Logistics Manager
08.2019 - 08.2022

Job overview

  • Responsible for overseeing the day-to-day operations within an assign function, and is responsible for all aspects of Operations and Account Management in Ryder’s Dedicated Transportation Solutions business vertical
  • Mainly responsible for the leadership of 25 drivers as well as the attainment of daily operational goals.
  • Monitored logistics performance and identified improvement opportunities.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.

Goodwill Houston

Donation Center Supervisor
02.2016 - 08.2019

Job overview

  • Responsible for visiting over 15 sites daily to discuss and meet the needs of site attendants
  • Ensure sites portray a positive image for Goodwill
  • Recruit, select, develop, evaluate, and counsel employees.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Extravaganza Marketing

Office Manager
04.2013 - 01.2016

Job overview

  • Responsible for creating, organizing, planning, and supervising every element of meetings, conferences, retreats, trade shows, charity events, weddings, and develop operating budgets
  • Calculate budgets for clients, coordinate event timelines, schedule speakers, reserve facilities, design promotional materials, negotiate contracts, select caterers, and prepare presentations, programs, invitations, and brochures.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.

Spring ISD

School Administrator
08.2006 - 03.2013

Job overview

  • Responsible for academic achievement for the student body of approximately 700 students and after-school programs.; Supervise and evaluate the job performance of a team of professionals, paraprofessionals, and support staff to meet the high academic standards of the school district with exemplary status
  • Designed and taught the curriculum on communication applications and debate courses to students for their preparation for higher education goals and career development in communications.
  • Served as liaison between parents and students.
  • Supported teachers in learning and applying new skills through meaningful professional development.

Education

Sam Houston State University
Huntsville, TX

Master of Arts from Education Administration
08.2010

University Overview

Stephen F. Austin State University
Nacogdoches, TX

Bachelor of Arts from Communications
12.2004

University Overview

Skills

  • Vendor Communication
  • Safety Standards
  • Customer Retention
  • Shipping and Receiving
  • Critical Thinking
  • Customer Relations
  • Quality Assurance Processes
  • Adobe Systems Adobe Acrobat
  • Supply Chain Management
  • Multitask Software
  • Teamwork and Collaboration
  • Prepare Reports
  • Logistics
  • Maintain Inventory
  • Erp And Supply Chain Software
  • Scheduling
  • Validating Supplies

Timeline

Departmental Assistant
Rice University
09.2023 - Current
Customer Logistics Supervisor
Ryder Integrated Logistics
03.2023 - 09.2023
Operations Management Trainee
Ryder Logistics
11.2022 - 03.2023
Customer Logistics Manager
Ryder Logistics
08.2019 - 08.2022
Donation Center Supervisor
Goodwill Houston
02.2016 - 08.2019
Office Manager
Extravaganza Marketing
04.2013 - 01.2016
School Administrator
Spring ISD
08.2006 - 03.2013
Sam Houston State University
Master of Arts from Education Administration
Stephen F. Austin State University
Bachelor of Arts from Communications

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Mark West