Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aries Eddins

Columbus ,MS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Teleperformance
11.2022 - Current
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Consultant

GEICO
01.2022 - 08.2022
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.

Alorica

Call Center Representative
07.2021 - 10.2021
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.

Education

High School Diploma -

Columbus High School
Columbus, MS
05.2021

Skills

  • Quality Assurance Controls
  • Training and Development
  • Customer Communication
  • Call Center Operations

Timeline

Call Center Representative

Teleperformance
11.2022 - Current

Customer Service Consultant

GEICO
01.2022 - 08.2022

Alorica

Call Center Representative
07.2021 - 10.2021

High School Diploma -

Columbus High School

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Aries Eddins