Joshua Walker
Kinwood
Summary
Experienced customer service professional with strong leadership and sales background. Seeking opportunities to leverage skills for growth and development. Actively pursuing career advancement while maintaining work-life balance.
Overview
6
6
years of professional experience
Work History
Greneral Manager
Jersey Mike's Subs
03.2025 - Current
- Managed budget ,employee coaching, training, schedules, and hiring.
- Handled all operational activities to keep business running smooth.
- Managed a diverse team of 10-20 employees while always maintaining a positive work environment.
- Set goals and strategies in place to increase sales and profitability. Exceeded sales targets month over month.
- Built strong relationships with clients, vendors, and partners to retain their business
Assistant Store Manager
Jersey Mike's Subs
08.2021 - 03.2025
- Customer Service and assisted the general manager to run a successful store.
- Managed all money for the store making sure transactions were accurate, balancing drawers daily, and handled discounts and credits.
- Managed opening and closing procedures.
- Managed inventory and merchandising for the store
- Managed a team of 10-20 employees, coaching, and hiring duties
Team Lead
Jamba Juice
12.2019 - 08.2021
- Customer Service
- Trained, coached, and supervised team members
- Opening and closing store duties including cash management and inventory
- Kept a positive moral in the store especially during a high volume mall area
- Maintained and emphasized a clean work station
Education
High School Diploma - Academic
Westfield High School
Houston, TX06.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Customer relations
- Inventory control
- Goal setting
- Administrative skills
- Labor cost controls
- Deadline oriented
- Project management
- Staffing
- Purchasing
- Recruitment
- Cost analysis and savings
- Business administration
- Sales expertise
- Marketing
- Financial administration
- Sales team development
- Proficient in CRM, Salesforce, POS servers
Timeline
Greneral Manager
Jersey Mike's Subs
03.2025 - Current
Assistant Store Manager
Jersey Mike's Subs
08.2021 - 03.2025
Team Lead
Jamba Juice
12.2019 - 08.2021
High School Diploma - Academic
Westfield High School
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