Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Wall

Herndon

Summary

Dynamic restaurant professional with a proven track record excelling in guest relations and efficient coordination. Skilled in managing reservations and enhancing customer satisfaction through strong multitasking and clear communication. Successfully streamlined check-in processes, significantly reducing wait times and improving overall dining experiences.

Overview

3
3
years of professional experience

Work History

Restaurant Host

Uncle Julios
10.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Assisted in training new hosts on customer service standards and procedures.
  • Collaborated with kitchen staff to communicate guest needs effectively.
  • Resolved guest inquiries and concerns to enhance overall dining experience.
  • Maintained cleanliness and organization of host area for optimal efficiency.

Restaurant Host and Bar Back

Matchbox
09.2023 - 01.2025
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating arrangements and minimize wait times.
  • Monitored dining area for cleanliness and readiness, addressing any issues proactively.
  • Collaborated with management on special events, contributing to successful execution of promotional activities.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.

Restaurant Host, Bar Back and Buser

Founding Farmers
11.2022 - 11.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere in high-volume restaurant environment.
  • Managed reservation system to optimize seating arrangements and reduce wait times for guests.
  • Trained new hosts on customer service standards and operational procedures for smooth transitions.
  • Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
  • Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.

Education

South Lakes High School
Reston, VA

Skills

  • Strong multitasking
  • Greeting guests
  • Patience under pressure
  • Efficient coordination
  • Guest relations
  • Reservation handling

Timeline

Restaurant Host

Uncle Julios
10.2024 - Current

Restaurant Host and Bar Back

Matchbox
09.2023 - 01.2025

Restaurant Host, Bar Back and Buser

Founding Farmers
11.2022 - 11.2023

South Lakes High School

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