Joshua Ward
Burleson,Texas
Summary
Dynamic and people-oriented professional with proven customer service expertise, excelling in communication and attention to detail. Skilled in organization and multitasking, I thrive in fast-paced environments while ensuring every individual receives a positive and welcoming experience.
Overview
5
5
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Burleson, TX
09.2023 - Current
- Process and fulfill high-volume curbside and delivery orders in a fast-paced environment.
- Provide attentive customer service by communicating order updates, handling substitutions, and resolving concerns professionally.
- Maintain accuracy and efficiency while collaborating with team members to meet daily goals and exceed customer expectations.
Personal Shopper
Walmart
Burleson, TX
01.2021 - 08.2023
- Delivered high-quality customer service by assisting shoppers and resolving inquiries.
- Fulfilled large volumes of curbside and delivery orders with precision and timeliness.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Recognized for reliability and consistent performance over a three-year tenure.
Education
BBA - Business Management
The University of Texas At Arlington
Arlington, TX07.2028
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Training and mentoring
- Critical thinking
- Team work
Volunteer experience
Event Volunteer
Russell Farms / Seasonal / Holiday Events
- Assisted guests with activities during high-attendance holiday events.
- Managed designated areas to ensure safety, cleanliness, and an enjoyable guest experience.
Animal Care Volunteer
Fort Worth Animal Shelter / Multiple Occasions
- Assisted staff with the care and handling of shelter animals.
- Demonstrated compassion, responsibility, and teamwork in a community-service environment.
Timeline
Personal Shopper
HEB Grocery Store
09.2023 - Current
Personal Shopper
Walmart
01.2021 - 08.2023
BBA - Business Management
The University of Texas At Arlington