Joshua Welch
Calera,OK
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
2008
2008
years of post-secondary education
Work History
Asst manager
Freddy's Frozen Custard & Steakburgers
Durant, OK
03.2022 - 12.2025
- Assisted in daily operations and supported team members with various tasks.
- Managed customer inquiries and resolved issues efficiently and courteously.
- Coordinated scheduling for staff to ensure adequate coverage during shifts.
- Organized inventory and ensured stock levels were maintained appropriately.
- Trained new employees on company policies and standard operating procedures.
- Supported the implementation of marketing initiatives to enhance customer engagement.
- Maintained accurate records of transactions and customer interactions for reference.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Achille High School
Achille, OKSkills
- Customer service
- Inventory management
- Staff scheduling
- Employee training
- Team leadership
- Transaction recording
- Operational compliance
- Problem solving
- Issue resolution
- Effective communication
- Attention to detail
- Time management
- Adaptability
- Orientating and training
Timeline
Asst manager
Freddy's Frozen Custard & Steakburgers
03.2022 - 12.2025
Achille High School