Joshua West
San Antonio,TX
Summary
Dynamic professional with a proven track record at USAA Federal Savings Bank, excelling in customer relationship management and compliance monitoring. Adept at developing impactful training programs and leading teams to enhance performance. Recognized for exceptional communication skills and a strong ability to resolve complex member issues efficiently.
Overview
11
11
years of professional experience
Work History
Member Service Representative
USAA Federal Savings Bank
San Antonio, Texas
10.2017 - Current
- Assisted members with account inquiries and transactions efficiently.
- Resolved member issues using a customer-focused approach.
- Processed loan applications and verified member documentation accurately.
- Collaborated with team members to enhance service delivery processes.
- Provided training and support to new staff on procedures and policies.
Mac+ Team Manager
VMC
San Antonio, Texas
06.2017 - 01.2019
- Led team meetings to align project goals and strategies.
- Developed training programs to enhance employee skills and performance.
- Coordinated cross-departmental collaboration for successful project execution.
- Monitored team performance and provided constructive feedback regularly.
Training Manager
VMC
San Antonio, Texas
02.2016 - 06.2017
- Developed training programs to enhance employee skills and knowledge.
- Collaborated with management to identify training needs and gaps.
- Facilitated workshops and seminars to promote team development.
- Evaluated training effectiveness through feedback and assessments.
Applecare Trainer
VMC
San Antonio, Texas
01.2015 - 02.2016
- Mentored new trainers to ensure consistency in instructional delivery.
- Evaluated training outcomes to recommend program enhancements and adjustments.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
Education
Bachelor of Arts - English Language
University of Texas in San Antonio
San Antonio, TX12-2024
Business Management Certificate - Business Administration And Management
Cornell University
Ithaca, NYProject Leadership Certificate - Business Administration And Management
Cornell University
Ithaca, NYSkills
- Excellent memory
- Public speaking
- Clear communication
- Instructional skills
- Account management
- Data entry
- Documentation compliance
- Cross-department collaboration
- Proficient in Windows
- Building training modules
- Implementing training
- Leadership skills
- Management skills
- Fraud detection
- Investigation techniques
- Compliance monitoring
- Customer relationship management
- Risk assessment
Timeline
Member Service Representative
USAA Federal Savings Bank
10.2017 - Current
Mac+ Team Manager
VMC
06.2017 - 01.2019
Training Manager
VMC
02.2016 - 06.2017
Applecare Trainer
VMC
01.2015 - 02.2016
Bachelor of Arts - English Language
University of Texas in San Antonio
Business Management Certificate - Business Administration And Management
Cornell University
Project Leadership Certificate - Business Administration And Management
Cornell University