Problem-Solving
JOSHUA WHITE
Software Engineer
Phoenix,AZ
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing quality code. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Python, Java, .Net Core, and Javascript and offering skills in Automation and CI/CD. Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Software Developer
Universal Background Screening
Scottsdale, AZ
01.2024 - Current
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Analyzed proposed technical solutions based on customer requirements.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Developed robust, scalable, modular and API-centric infrastructures.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
- Collaborated with stakeholders to translate business requirements into technical specifications, ensuring alignment with business goals.
Software Engineer
Charles Schwab, STECH, Technology Solutions
Phoenix, AZ
07.2018 - 11.2023
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Reviewed ITIL Processes leveraging BMC Remedy Change and Incident and developed new policies and templates to increase consistency for 300+ Load Balancing related efforts per year, Which improved efficiency for overall change control.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms, leveraging SQL & Mongo Databases, as appropriate to the solution.
- Represented software applications engineering team during large and complex development projects.
- Generated detailed documentation, guides, and references in support of projects. This included design documents, support documentation, and changelogs.
- Experienced with PowerShell, Java, JavaScript, C# (Primarily .NET Core), and Python.
- Designed, Developed, and Deployed new microservices to provide critical services, tools, and visibility for infrastructure automation with newly adopted platforms (Password Management: TPAM, Safeguard; IPAM/DDI: VitalQIP, TCPWave; Orchestration: AppViewX v11.4, AppViewX v20.2, vRealize Automation)
- Redesigned existing microservices to focus on modular and reusable components, increasing reliability, and decreasing future time to market for future functionality.
- Redesigned frontends to provide additional methods of interaction with the microservices for infrastructure automation.
- Conducted regression testing and submitted observations to development team for both internally developed tools and third-party platforms being adopted (MoogSoft AIOps, TCPWave, Internal Tool for Load Balancing management)
- Collaborated with clients to define and clarify solution requirements, guiding conversations to best detail core needs and desires. Communication of technical concepts to both other technical teams, as well as non-technical clients.
- Developed robust, scalable, and modular/reusable API-centric infrastructures.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Integrated new platforms into projects designed for 'Single Glass' reporting for various levels of management (CCPulse+ Genesys, Control-M, BMC Remedy, Oracle Database sources). These were written in C# Dotnet Core, Entity Framework Core, integrated with SQL Databases.
- Interacted with external SQL and Mongo Databases, as well as creating, designing, and maintaining databases for projects. (Microsoft SQL Server, Mongo running on Linux, Oracle)
- Participated in architecture, design and implementation of back-end features using C# (Primarily .NET Core), Java, Javascript (Angular), Python, and SQL.
- Provided first-line of support and troubleshoot for projects i was responsible for, quickly determining either root cause if my project was involved with an incident, or validating that my projects were functioning as normal to aid in incident management.
- Proactively monitored projects i was responsible for to identify future pain points, or find potential issues where possible before they could cause impact.
Systems Engineer
Apriva
Scottsdale, AZ
05.2015 - 07.2018
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Optimized networked software and operating systems by applying updates and patches.
- Analyzed security logs across dozens of servers to determine sources of undesired outcomes within various systems as tasks were passed from one microservice to another.
- Developed tool to scan and extract relevant information across logs for all microservices involved with specified transactions.
- Automated data collection activities to increase productivity.
- Implemented networking and server changes to meet client budgets and needs.
- Checked for accuracy and functionality during implementation of new systems.
- Handled scripting tasks for debugging and automation using Powershell, Bash, and Python.
- Developed Powershell scripts to solve hurdles encountered with the non-supported upgrade path from exchange 2010 to Office 365 Hybrid. This included translation of 350+ Inboxes, as well as converting various groups into new (then) 'Teams' objects where appropriate.
System Administrator
AllCovered Inc
Phoenix, AZ
02.2014 - 05.2015
- Daily Administration of Active Directory for passwords, group changes, e-mail forwarding, etc.
- Daily maintenance of Windows Servers environments from 2000-2012
- Analysis and Troubleshooting wide range of technical issues, providing detailed documentation clients.
- Server/Desktop and Peripheral device management
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Prepared action plans for problematic processes and assets.
- Established network specifications and analyzed workflow, access, information and security requirements
System Administrator
Charles Schwab Inc. Co
Tempe, AZ
05.2012 - 02.2014
- Daily Administration of Active Directory for passwords, group changes, e-mail forwarding, etc
- Performed maintenance on Windows Servers environments from 2000-2008
- Managed server decommissioning process, actioning 500+ servers.
- Removed licensed software from servers in preparation of decommissioning.
- Password Management for service accounts leveraged by team.
- Scripting (unix/linux) for various automated decommissioning steps
- Accessed and maintained secure sources of documentation
- Server/Desktop and Peripheral device management
Veterans Services Technician
SMCC
Tempe, AZ
08.2011 - 05.2012
- Managed veteran student files and database records.
- Redesigned existing veteran student database to improve efficiency and reporting.
- Provided Customer Service for Veteran Students
- Assisted and counselled over 100 students in their pursuit of educational goals
- Tier 1 Technical Support within administration office.
- Discovered and reported bug with print management system within campus that would allow for easy circumvention of payment required within all college student systems.
Technical Support and Troubleshooting
AT&T
Tempe,, AZ
06.2011 - 08.2011
- Supported U-Verse (Telephone, Internet, and TV services)
- Provided Customer Service
- Maintained detailed documentation of work performed
- Prioritized positive/helpful customer outcomes, reducing escalations and call-backs.
- Actioned 75+ calls per shift.
Correctional Officer
CCA Idaho Correctional Center
Kuna, ID
04.2009 - 06.2011
- Managed Physical Security Practices
- Supervised inmates, remediated issues
- Responded to 50+ Incidents in locations from medium to maximum security wings.
- Trained 10+ new correctional officers
- Scheduled officers to ensure optimum staffing for each shift for wings/units in my areas of responsibility
- Ensured policy and law were followed with respect to both officers and inmates.
Sergeant
United States Marine Corps
Various, Various
01.2004 - 01.2009
- Intelligence Chief responsible for gathering, analyzing, and reporting of intel data
- Created 500 + intel reports single-handedly by scripting conversion of source intel data into improved format to allow for faster and accurate reporting via automation tools.
- Supervise direct report enlisted members.
- Counselled junior marines to assist in their professional development
- Awarded Navy and Marine Corps Commendation Medal for work performed as Intel Chief in Iraq.
Education
Some College (No Degree) - Information Technology and Security
SMCC (South Mountain Community College)
Phoenix 08.2011 - 05.2012
High School Diploma -
Lyle High School
Lyle, WA 09.1998 - 06.2002
Skills
Active DirectoryMS Exchange 2003/2007/2010
Agile
New employee mentoring
Client requirements
Program testing software
Software Development
NET development
Technical Support
Software Documentation
Python
Programming
Troubleshooting
Automation
API Development
Interests
Arduino, Raspberry Pi & Home Automation
Recreational Reading (Science-Fiction and Fantasy)
Woodworking
Hobby Electronics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Work from home optionCareer advancementCompany CultureWork-life balanceSoftware
Jira
Visual Studio
Confluence
BMC Remedy
Moogsoft AIOps
ServiceNow Express
Okta
Bamboo
VRealize Automation
VRealize Orchestrator
AppViewX
Tableau
Timeline
Software Developer
Universal Background Screening
01.2024 - Current
Software Engineer
Charles Schwab, STECH, Technology Solutions
07.2018 - 11.2023
Systems Engineer
Apriva
05.2015 - 07.2018
System Administrator
AllCovered Inc
02.2014 - 05.2015
System Administrator
Charles Schwab Inc. Co
05.2012 - 02.2014
Some College (No Degree) - Information Technology and Security
SMCC (South Mountain Community College)
08.2011 - 05.2012
Veterans Services Technician
SMCC
08.2011 - 05.2012
Technical Support and Troubleshooting
AT&T
06.2011 - 08.2011
Correctional Officer
CCA Idaho Correctional Center
04.2009 - 06.2011
Sergeant
United States Marine Corps
01.2004 - 01.2009
High School Diploma -
Lyle High School
09.1998 - 06.2002