Joshua Wilmoth
Port Orchard,WA
Summary
Results-driven Property Manager with over 19 years of experience in overseeing property operations, fostering tenant relationships, and ensuring regulatory compliance. Skilled in team leadership and conflict resolution, committed to maintaining high property standards and tenant satisfaction.
Overview
20
20
years of professional experience
Work History
Resident Property Manager
Public Storage
Port Orchard, Washington
06.2006 - 02.2026
- Managed daily operations of multiple storage facilities for client satisfaction.
- Supervised staff to ensure quality service and operational efficiency.
- Coordinated maintenance and repairs for property upkeep and safety compliance.
- Conducted regular inspections to maintain property standards and security measures.
- Trained new employees on policies, procedures, and customer service techniques.
- Maintained accurate records of tenant accounts and facility operations for reporting purposes.
- Ensured that the property was maintained in a clean and orderly condition at all times.
- Inspected common areas periodically for any signs of damage or wear and tear.
- Performed regular property inspections to ensure compliance with all applicable laws and regulations.
- Resolved tenant conflicts efficiently to maintain positive landlord-tenant relationships.
- Conducted move-in and move-out inspections for residents.
- Implemented safety protocols to ensure a secure environment for staff and residents.
- Provided customer service to tenants, including responding to inquiries, complaints, and resolving disputes.
- Advised tenants on their rights and responsibilities under the lease agreement.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Enforced rules regarding noise levels, parking regulations.
- Processed rental payments from tenants in a timely manner.
- Maintained records of rental agreements, leases, and tenant payments.
- Assisted with recruiting, hiring and training new staff members as needed.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Education
Business Management
Augusta Technical College
Augusta, GASkills
- Property management
- Lease administration
- Property management expertise
- Leasing operations
- Leasing and sales
- Rent collection
- Payment collection
- Eviction procedures
- Tenant and eviction laws
- Occupancy management
- Property inspections
- Facilities maintenance
- Preventive Maintenance
- Grounds maintenance
- Safety protocols
- Regulatory compliance
- Compliance monitoring
- Conflict resolution
- Customer relationship management
- Customer service-focused
- Resident relations
- Effective communication
- Exceptional oral and written communication skills
- Team building
- Staff supervision
- Problem solving
- Attention to detail
- Time management
- Property tours and inspections
- Tenant relations
- Tenant relations
Accomplishments
2024 Elite Circle of Excellence
Timeline
Resident Property Manager
Public Storage
06.2006 - 02.2026
Business Management
Augusta Technical College