Bethany Alderson
Camano Island,WA
Summary
Dynamic Resident Property Manager with expertise in tenant relations and property management, successfully enhancing tenant satisfaction at Glacier West Self Storage. Skilled in Yardi software and building maintenance, I foster community engagement while maximizing occupancy rates and streamlining rent collection processes. Committed to delivering exceptional customer service and maintaining compliance with regulations. Regularly checking in and out U Haul trucks while making sure they are cleaned and well maintained.
Overview
12
12
years of professional experience
Work History
Resident Property Manager
Glacier West Self Storage
09.2023 - 02.2025
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Improved resident retention rates by proactively addressing concerns and implementing feedback-driven improvements.
- Developed strong relationships with residents to foster a sense of community within the property.
- Implemented preventative maintenance programs, reducing overall repair costs and extending the life of property assets.
- Managed staff members such as leasing agents, maintenance personnel, or administrative support professionals effectively to meet performance goals consistently.
- Oversaw move-in and move-out processes, coordinating with tenants and vendors for seamless transitions.
- Enhanced curb appeal of the property through regular landscaping, common area upkeep, and exterior painting projects as needed.
- Provided excellent customer service by addressing tenant inquiries or concerns promptly and professionally.
- Maximized property occupancy rates through effective marketing and advertising strategies.
- Collaborated with owners or investors on major renovation projects to improve property value while minimizing disruption to current residents.
- Conducted thorough market research to determine appropriate rent pricing and remain competitive in the local market.
- Streamlined rent collection process, ensuring timely payments and minimizing delinquencies.
- Maintained organized records of leases, maintenance requests, rent payments, and other property-related documentation for easy reference and accurate reporting.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Resident Property Manager
Public Storage
02.2020 - 09.2023
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Improved resident retention rates by proactively addressing concerns and implementing feedback-driven improvements.
- Developed strong relationships with residents to foster a sense of community within the property.
- Oversaw move-in and move-out processes, coordinating with tenants and vendors for seamless transitions.
- Enhanced curb appeal of the property through regular landscaping, common area upkeep, and exterior painting projects as needed.
- Provided excellent customer service by addressing tenant inquiries or concerns promptly and professionally.
- Maximized property occupancy rates through effective marketing and advertising strategies.
- Maintained organized records of leases, maintenance requests, rent payments, and other property-related documentation for easy reference and accurate reporting.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Delivery Driver
Amazon DSP
01.2019 - 02.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Warehouse/Delivery Driver
Seattle Automotive Distributing Inc.
06.2015 - 12.2018
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
- Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.
- Upheld company reputation with punctual deliveries while maintaining compliance with local traffic laws and regulations.
- Supported warehouse management in inventory control by reporting any discrepancies noticed during the delivery process and ensuring accurate documentation of items received or returned.
- Maintained accurate inventory records for streamlined warehouse operations and improved customer satisfaction.
- Enhanced warehouse organization through diligent placement of items according to their designated locations upon return from deliveries.
- Contributed to team success by assisting with packing, labeling, organizing inventory when needed.
- Verified accuracy of all deliveries against order forms.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Machine Operator
Ampac
01.2013 - 01.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Education
High School Diploma -
Lincoln Hill High School
Stanwood, WA06-2003
Skills
- Resident relations
- Property inspections
- Eviction procedures
- Rent collection
- Property management expertise
- Building maintenance
- Yardi software
- Lease administration
- Exceptional oral and written communication skills
- Customer service-focused
- Tenant relations
- Tenant and eviction laws
- Adaptable
- Property management
Timeline
Resident Property Manager
Glacier West Self Storage
09.2023 - 02.2025
Resident Property Manager
Public Storage
02.2020 - 09.2023
Delivery Driver
Amazon DSP
01.2019 - 02.2020
Warehouse/Delivery Driver
Seattle Automotive Distributing Inc.
06.2015 - 12.2018
Machine Operator
Ampac
01.2013 - 01.2015
High School Diploma -
Lincoln Hill High School
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