Accomplished Resident Property Manager with a focus on enhancing tenant satisfaction, optimizing occupancy rates, and executing effective marketing strategies.
Dynamic Resident Property Manager with over 19 years of experience in property operations and tenant relations. Proven track record in developing marketing strategies and maintaining high occupancy rates. Committed to delivering exceptional customer service and ensuring compliance with safety regulations.
Work History
Resident Property Manager
19 Years 8 Months
Public Storage | 06.2006 - 02.2026
Developed and implemented marketing strategies to attract new tenants and enhance property visibility.
Managed daily operations of property, ensuring high occupancy rates and tenant satisfaction.
Oversaw maintenance and repair tasks, coordinating with vendors to maintain property standards.
Conducted regular inspections to ensure compliance with safety regulations and company policies.
Trained and mentored staff on best practices in customer service and property management procedures.
Won national sales awards in 2009, 2023 and 2024
Hold a 5/5 Google Map reviews
Won the NPS national title in 2022 with a perfect 10/10 score.
Project Manager
1 Year 10 Months
4A Self Storage | 07.2004 - 05.2006
Managed project timelines and resources to ensure on-time completion of storage facility upgrades.
Coordinated cross-functional teams to streamline operations and enhance service delivery efficiency.
Developed and implemented process improvements that reduced operational bottlenecks in storage management.
Facilitated communication between stakeholders, ensuring alignment on project goals and expectationon
Dispatcher
1 Year 1 Month
Atlantic Limousine | 04.2003 - 05.2004
Coordinated daily schedules for drivers to optimize route efficiency and minimize delays.
Managed real-time communication with drivers to ensure timely pick-ups and drop-offs.
Monitored fleet performance using dispatch software to identify areas for improvement.
Handled customer inquiries and resolved issues promptly to enhance service quality.
Dispatcher/Driver
11 Months
Ritzy's | 04.2002 - 03.2003
Coordinated dispatch operations to ensure timely delivery of services.
Managed communication between drivers and clients for optimal service efficiency.
Utilized dispatch software to track vehicle locations and schedules effectively.
Prioritized urgent requests to enhance customer satisfaction levels.
Bakery Assistant
1 Year 10 Months
Portabellas Bakery | 03.1998 - 01.2000
Assisted in daily bakery operations, ensuring high quality and freshness of products.
Prepared ingredients by measuring, mixing, and following recipes accurately for consistent results.
Maintained cleanliness and organization of workstations to adhere to health and safety standards.
Collaborated with team members to streamline production processes and improve workflow efficiency.
Meat Cutter/Deli Clerk
7 Months
The Sandwich Shop | 07.1997 - 02.1998
Operated meat cutting tools to prepare high-quality products for customer orders.
Ensured adherence to food safety protocols during preparation and storage of meats.
Trained junior staff on proper cutting techniques and equipment usage.
Collaborated with kitchen team to streamline meat processing workflows, enhancing efficiency.
Education
High School Diploma
Milton High School | Alpharetta, GA
Skills
Resident relations
Property inspections
Eviction procedures
Rent collection
Property management expertise
Lease administration
Exceptional oral and written communication skills
Customer service-focused
Tenant relations
Adaptable
Interests
In-process of learning Spanish
Enjoy camping
fishing and light-hiking
Enjoy playing darts and corn hole
I like to read and do some exploring
I run a steel tip dart club in Bremerton and I also run a non-profit provisioning outfit that helps to bring unwanted fruit to needy tables