Chassidy Moore
Public Storage
Virginia Beach,VA
15
years of professional experience
Dynamic property management professional with a proven track record in enhancing tenant relations and occupancy rates. Expertise in customer service, attention to detail, and team collaboration drives operational success.
Work History
Resident Property Manager
5 Years 7 Months- Oversaw daily property operations, ensuring exceptional customer service and facility maintenance standards.
- Oversaw leasing processes, including tenant screening and contract management, enhancing occupancy rates.
- Developed and implemented strategies for cost reduction and process improvement across property management functions.
- Trained and mentored junior staff, fostering a collaborative work environment focused on efficiency and performance.
Hair Salon Stylist
15 Years- Provided personalized consultations to assess client needs and preferences.
- Executed a variety of cutting, coloring, and styling techniques to achieve desired looks.
- Maintained cleanliness and organization of salon equipment and workstations.
- Developed strong client relationships through exceptional customer service and follow-up communication.
- Assisted in training junior stylists on best practices and new techniques.
- Collaborated with team members to ensure efficient salon operations during peak hours.
- Stayed updated on industry trends and product knowledge to recommend appropriate services.
- Promoted salon products to enhance customer satisfaction and retention rates.
- Successfully resolved any client concerns or complaints by addressing their needs in a timely manner and providing appropriate solutions.
- Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
- Offered expert advice on at-home maintenance routines to prolong the life of color treatments or styles for clients'' satisfaction.
- Efficiently managed inventory levels of professional styling products required for daily operations while minimizing waste.
- Assisted in maintaining a clean, organized, and visually appealing salon space that adhered to health and safety regulations.
- Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
- Mentored junior stylists by sharing expertise on cutting, coloring, and styling techniques to support their professional development.
Education
No Degree - General Studies
- Honor Roll [Semester and Year]
Cosmetology License - Cosmetology
- Relevant Coursework: Hair, Skin & Nails.
High School Diploma
- Awarded [Award Name]Who's Who Among High School Students
Skills
Resident relations
Property inspections
Fair housing regulations
Eviction procedures
Customer service-focused
Tenant relations
Property management
Grounds maintenance
Property accountability
Landscaping and grounds maintenance
Skilled multi-tasker
Teamwork
Teamwork and collaboration
Customer service
Attention to detail
Multitasking
Time management
Reliability
Excellent communication
Critical thinking
Clear communication
Timeline
Resident Property Manager
Public Storage
11.2020 - CurrentRead More
Hair Salon Stylist
Hair Cuttery Salon
06.2011 - 2020Read More
Fairmont State University
No Degree from General Studies
Read More
Clarksburg Beauty Academy & School of Massage Therapy
Cosmetology License from Cosmetology
Read More
Philip Barbour High School
High School Diploma
Read More
Elite Circle of Excellence 2024
The award was based on operational metrics, customer satisfaction, and executive-level performance.