Joshua Winters
Colorado Springs,CO
Summary
Dynamic and results-driven professional with extensive experience at The Famous Steakhouse, excelling in customer communication and guest satisfaction. Proven ability to build strong relationships while managing high-volume dining environments. Skilled in conflict resolution and maintaining attention to detail, ensuring seamless operations and memorable guest experiences.
Overview
10
10
years of professional experience
Work History
Bartender
The Famous Steakhouse
Colorado Springs, Colorado
10.2023 - Current
- Provided exceptional customer service to enhance guest experience.
- Developed positive relationships with regular customers and staff members.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
SERVER/CLOSING MANAGER
Peppercorn Grille
Big Bear Lake, CA
12.2017 - 08.2023
- Went over Daily Features with guests within a timely manner, made craft cocktails for tables while running salads, soups, and food.
- Adaptability in a multi-functioning restaurant while maintaining top tier service
- Secured safety of business and employees at closing time by locking doors, reducing lighting and set alarm.
- Stocked empty shelves and prepped condiments to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
LEAD BARTENDER
Big Bear Lake Brewing Company
Big Bear Lake, CA
07.2015 - 12.2017
- Performed closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
SAFE MLO Test
OnCourse Learning
NMLS # 272380807-2025
Associate of Arts - General Education
Palomar College
San Marcos, CA06.2007
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2004
Skills
- SAFE MLO Test
- OnCourse Learning 20 hour course
- NLMS #2723808
- Customer communication
- High-Volume Dining
- Guest Satisfaction
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Customer relationship management
- Attention to detail
- Goal oriented
- Relationship building and management
Timeline
Bartender
The Famous Steakhouse
10.2023 - Current
SERVER/CLOSING MANAGER
Peppercorn Grille
12.2017 - 08.2023
LEAD BARTENDER
Big Bear Lake Brewing Company
07.2015 - 12.2017
SAFE MLO Test
OnCourse Learning
Associate of Arts - General Education
Palomar College
High School Diploma -
Murrieta Valley High School