JOSHUA WOHLFORD
Sacramento,CA
Summary
Hard working customer service technician with over 10 years of experience in the telecommunications & customer service field. Seeking a challenging position that utilizes my skills, experience and hard work in a professional and safe manner.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Broadband Technician Level 4
Astound Broadband
10.2018 - Current
- Install and troubleshoot Astound Broadband services in residential and commercial establishments.
- Verify line quality on coax, cat5 and fiber optic inside wiring and outside service lines.
- Educate customers on multiple forms of Astound services: High Speed Internet, Cable TV, Voip, Mesh Routers and Hosted Voice systems.
- Install and troubleshoot multiple forms of modems, routers, cable tv and hosted voice equipment.
- Identify and correct network errors coordinating with leadership to ensure transparency and timely resolution.
- Trained and developed new broadband technicians according to company policy.
- Adhered to all OSHA and company-defined safety and workplace regulations.
Premises Technician
AT&T
05.2014 - 10.2018
- Install and troubleshoot AT&T network services in residential and commercial establishments.
- Verify copper and fiber optic line quality on inside wiring, outside wiring and signals from central offices.
- Skilled in pole climbing with gaffs, various ladders and step poles.
- Installing/Repairing ariel and buried service lines from serving terminals to the premises.
- Educate customers on multiple forms of AT&T services: High Speed Internet, Iptv, Voip and DirecTv .
- Modify accounts and selling additional services in the field to meet the needs of all customers.
- Maintain a company vehicle and company equipment.
Technician/Customer Service Representative
Action Flipbooks
07.2013 - 04.2014
- Coordinated with clients on setting up dates, venues, services and prices with Action Flipbooks.
- Transported and installed equipment for Action Flipbooks.
- Promoted services and educated potential customers at venues about Action Flipbook's entertainment and services.
- Addressed customer concerns in the field and resolved problems on the spot.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CaSkills
- Exceptional communication skills
- Quick learner & hard working
- Superior troubleshooting skills
- Customer service experience
- Creative problem solver
- Excellent people skills
Certification
Obtained Eagle Scout Award
Certified in Pole Climbing
Certified in Ladder Safety
Certified in Defensive Driving
Certified in First Aid/CPR
References
Jeff Everson: Supervisor Astound Broadband 916-259-6615
Mark Sells: Supervisor Astound Broadband 916-666-2439
Danny Verdugo: Supervisor Action Flipbooks 916-224-0527
Timeline
Broadband Technician Level 4
Astound Broadband
10.2018 - Current
Premises Technician
AT&T
05.2014 - 10.2018
Technician/Customer Service Representative
Action Flipbooks
07.2013 - 04.2014
High School Diploma -
El Camino Fundamental High School
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