Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Wronker

Longwood,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Enterprise Customer Service Representative

Consolidated Labels Co.
12.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Representative

Online Label LLC
05.2023 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed disputes with shipping carriers and proactively followed up on claim filings to ensure timely resolution.
  • Provided efficient live chat support, ensuring prompt and effective assistance to customers.

Grocery Team Leader

Publix Super Markets
06.2021 - 02.2023
  • Enhanced communication between managers and team members to cultivate upbeat, team-oriented culture.
  • Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and active listening.
  • Performed key tasks to promote inviting grocery store appearance.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Grocery Replenishment Specialist

Publix Super Markets
11.2019 - 06.2021
  • Operated stockroom equipment such as scissor lifts and balers.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Stocked shelves and organized merchandise displays for easy retrieval

Grocery Clerk

Publix Super Markets
12.2014 - 11.2019
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Retrieved items for customers and verified prices.
  • Learned duties for various positions and provided backup at key times.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Education

Certificate - Computer Programming Specialist

Seminole State College of Florida
Sanford, FL

Certificate - Information Technology Analysis

Seminole State College

High School Diploma -

Pembroke Pines Charter High School
05.2014

Skills

  • Motivational Leadership
  • Visual Displays
  • Improve Performance
  • Safety Monitoring
  • Inventory Merchandising
  • Team Goals
  • Management Training
  • Inventory Tracking and Management
  • Special Promotions Planning
  • End Cap Placement
  • Maintaining Clean Work Areas
  • Disciplinary Action
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Enterprise Customer Service Representative

Consolidated Labels Co.
12.2024 - Current

Customer Service Representative

Online Label LLC
05.2023 - 12.2024

Grocery Team Leader

Publix Super Markets
06.2021 - 02.2023

Grocery Replenishment Specialist

Publix Super Markets
11.2019 - 06.2021

Grocery Clerk

Publix Super Markets
12.2014 - 11.2019

Certificate - Information Technology Analysis

Seminole State College

High School Diploma -

Pembroke Pines Charter High School

Certificate - Computer Programming Specialist

Seminole State College of Florida

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