Joshua Wyche
Elkins Park,PA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Tempur-Pedic
Warrington, PA
09.2022 - 06.2024
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Maintained records of employee performance reviews.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Recruited, trained, and supervised new staff members.
- Ensured that deadlines were met by setting realistic goals.
- Identified areas where teams could improve their skillset.
Lg VPL
Best Buy
Plymouth Meeting, PA
08.2018 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Wawa
Philadelphia, PA
07.2016 - 12.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Cheltenham High School
Wyncote, PA06-2007
Some College (No Degree) - Physical Education
Montgomery Community College
Blue Bell, PASkills
- Industry Expertise
- Workload Management
- Meeting facilitation
- Remote Team Management
- Performance Coaching
- Staff Development
- Customer Service
- Team Leadership
References
References available upon request.
Timeline
Team Leader Manager
Tempur-Pedic
09.2022 - 06.2024
Lg VPL
Best Buy
08.2018 - 01.2022
Customer Service Representative
Wawa
07.2016 - 12.2021
High School Diploma -
Cheltenham High School
Some College (No Degree) - Physical Education
Montgomery Community College