Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Joshua Wynn

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty and committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Duck Pond Cellars
01.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

One Hour Heating & Air Conditioning Repair
03.2023 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative

Verizon Wireless
08.2019 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - Liberal Arts And Sciences

North Carolina A&T State University
Greensboro, NC
12-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Duck Pond Cellars
01.2024 - 07.2025

Call Center Representative

One Hour Heating & Air Conditioning Repair
03.2023 - 01.2024

Customer Service Representative

Verizon Wireless
08.2019 - 03.2023

Bachelor of Arts - Liberal Arts And Sciences

North Carolina A&T State University

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