Joshua Yang
Palmer,AK
Summary
Dynamic Shift Manager at McDonald's with a strong focus on customer service and team development. Expert in cash handling and employee training, I enhanced team performance through effective delegation and mentorship, achieving high customer satisfaction. Committed to workplace safety and fostering a cohesive culture among staff for optimal operational success.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
8
8
years of professional experience
Work History
Shift Manager
McDonald's
02.2018 - Current
- Supervised daily operations to ensure consistent service quality and customer satisfaction
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Colony High School
Palmer, AKSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Team development
Timeline
Shift Manager
McDonald's
02.2018 - Current
High School Diploma -
Colony High School