Joshua Yassin
Philadelphia,PA
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication. Considerate of others as well, understanding that my position occasionally calls for a longer shift/ losing a day off.
Overview
4
4
years of professional experience
Work History
Shift Manager
Smashburger
Radnor, PA
02.2024 - Current
- Obtained certification for manager position after completing training courses with corporate.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores (Google Reviews)
- Maintained cleanliness of both front of house and back of house, ensuring guidelines and standards are being enforced.
- Handled cash and bank deposits daily.
FOH Trainer
Smashburger
Radnor, PA
05.2023 - Current
- Identified areas for improvement within the FOH staff by evaluating performance, leading to coaching sessions to develop improvement.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
- Contributed to increased sales by sharing upselling techniques during staff meetings.
- Increased guest satisfaction scores with consistent delivery of high-quality service and excellent hospitality.
- Trained team members on job specific tasks, communication, delivered feedback and coached for optimum customer service.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Addressed any concerns or challenges faced by trainees promptly, offering solutions that create both personal growth and work efficiency.
- Collaborated with other trainers to develop best practices for employees.
Cashier
Smashburger
Springfield, PA
07.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Delivered foods to guests in a timely and friendly manner, while upholding gold standard practices.
Crew Member
Dunkin' Donuts
Havertown, PA
07.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register/drive-thru.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Psychology
West Chester University of Pennsylvania
West Chester, PA06.2027
Skills
- Accurate cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation/development
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Quality assurance
- Inventory control
- Documentation and reporting
- Shift leadership
- Customer service
- Critical thinking
- Team collaboration and leadership
- Alert/Attentive
Timeline
Shift Manager
Smashburger
02.2024 - Current
FOH Trainer
Smashburger
05.2023 - Current
Cashier
Smashburger
07.2021 - 08.2022
Crew Member
Dunkin' Donuts
07.2021 - 10.2021
Psychology
West Chester University of Pennsylvania