Andrew Zweiback
The Bronx,NY
Summary
Accomplished Shift Manager with a proven track record at McDonald's, enhancing team performance and customer satisfaction through expert training and problem-solving. Skilled in accurate cash handling and maintaining high standards of service, I excel in employee development and efficient operations, embodying a strong customer service focus and leadership abilities.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
12.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions to approximately 10 employees per shift.
Seasonal Worker
Kohls Department Store
09.2022 - 12.2022
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Crew Member
Popeyes
12.2021 - 07.2022
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Bachelor of Science - Business Administration
University of Mount Saint Vincent
The Bronx, NY05.2026
High School Diploma -
Pemberton Township High School
Pemberton, NJ06.2023
Skills
- Customer service focus
- Employee training
- Accurate cash handling
- Opening and closing procedures
- Handling customer complaints
- Punctual and reliable
- Interpersonal skills
- Effective communication oral/written
Timeline
Shift Manager
McDonald's
12.2022 - Current
Seasonal Worker
Kohls Department Store
09.2022 - 12.2022
Crew Member
Popeyes
12.2021 - 07.2022
Bachelor of Science - Business Administration
University of Mount Saint Vincent
High School Diploma -
Pemberton Township High School