Jamie Ruiz
806 N Nursery Rd Apt 144,TX
Summary
Dynamic Shift Manager at Racetrac with a strong focus on customer service and employee training. Enhanced operational efficiency by optimizing inventory levels and implementing effective training programs. Recognized for resolving customer complaints swiftly, leading to increased satisfaction. Punctual and reliable, committed to maintaining high standards in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Shift Manager
Racetrac
Irving, TX
01.2025 - 02.2026
- Supervised staff to ensure compliance with operational standards and company policies.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented training programs for new employees to enhance service quality.
- Coordinated shift schedules, balancing labor needs with business demands.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store displays to ensure appealing presentation.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Followed safety protocols to create a secure environment for customers and staff.
- Handled customer complaints professionally, ensuring resolution and satisfaction.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Sales Associate
Dillard's
Cedar Hill Tx
03.2018 - 03.2021
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Collaborated with team members to drive promotions and optimize sales strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma - Criminal Justice
Duncanville Highschool
Duncanville, TX05-2009
Skills
Energetic and enthusiastic
- Cash handling
- Customer service focus
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Equipment troubleshooting
- Shift leadership
- Active listening
- Conflict resolution
Decision-making
Customer service focus
Employee training
Punctual and reliable
Handling customer complaints
Energetic and enthusiastic
Timeline
Shift Manager
Racetrac
01.2025 - 02.2026
Sales Associate
Dillard's
03.2018 - 03.2021
High School Diploma - Criminal Justice
Duncanville Highschool