Joshua Yeboah
Newark,NJ
Summary
Energetic Field Service Engineer with 10-years background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable Field Service Engineer with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
6
6
years of professional experience
Work History
Field Service Engineer
Baker Hughes Inc
03.2018 - 03.2024
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Scheduled service calls according to customer location and urgency of need.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
Education
Bachelor of Science - Mechanical Engineering
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
GHANA06.2015
Skills
Remote Support
On-Site Support
Casing/Tubular Running services
Pipe line inspection
Equipment Installation
Troubleshooting and repair
Service Documentation
Mechanical Troubleshooting
System diagnostics
Project Management
Field Operations Management
Customer Service Management
Timeline
Field Service Engineer
Baker Hughes Inc
03.2018 - 03.2024
Bachelor of Science - Mechanical Engineering
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
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