Joshua Yunker

Legends Streetwear LLC is a streetwear-focused e-commerce business based in the Los Angeles area, specializing in urban clothing and lifestyle apparel. During my time at Legends Streetwear, I was responsible for managing various aspects of the business, including product listings, inventory oversight, and customer service operations. Utilizing online platforms like Shopify, I contributed to streamlining sales processes, enhancing the customer shopping experience, and maintaining high standards of quality and brand representation.

• Managed advertising budget oversight to ensure alignment with organizational financial goals and resource allocation.
• Spearheaded brand development initiatives that enhanced market presence and consumer engagement.
• Designed and executed innovative campaign development strategies that increased brand visibility and audience reach.

Wrrk takes pride in employing the top 1% of customer service professionals who work closely with the team and management to delight the company's clients and their customers. An internet company based in Austin, Texas, Wrrk was founded in 2015 to provide clients with white-glove customer support through multiple channels. The company employs an experienced team of professionals who are both qualified and dependable. Trusted by the brands that customers love. We help companies delight millions of customers.

• Helped customers via phone and/or email and online chat to ensure they have the best possible experience
• Triage and resolve customer support inquiries/issues effectively and in a timely manner
• Collaborated with the Wrrk team to improve processes and outcomes
• Multitasked while maintaining attention to detail and quality
• Took ownership of issues to see them through
• Worked directly with brands Aquagear and InsideTracker

I worked with my lead and team to define and conduct market research via telephone, including customer satisfaction studies, interviews, and more to provide insights into content strategy and business direction. I worked alongside organizations and brands such as IPSOS, Allstate, The Washington Post and Blue Cross Blue Shield.

• Analyzed and prioritized the results of research activities to drive and recommend improvements
• Conducted verbatim, scripted telephone interviews in a way that was clear and easy to understand
• Clarified and probed for answers, when appropriate, and answered questions from respondents using scripted responses
• Listened attentively and responded appropriately to respondents while maintaining a neutral and unbiased position
• Accurately documented the results of the telephone interview using computerized interviewing software
• Helped to identify and deepen the value proposition of our client base through the use of research

Jetstream Power Wash specializes in commercial and residential window cleaning and pressure washing in Los Angeles, Orange County and the greater Inland Empire. Jetstream Power Wash works around the clock to help sanitize and disinfect local hospitals, school grounds, college campuses, business storefronts, public sidewalks, and city parks.

• Performed washing duties of exterior of residential and commercial properties
• Pressure washing of dirt, filth. gum and grime off of city streets and sidewalks
• Operated pressure washer machinery safely and effectively to clean a variety and surfaces
• Used degreasers or removal chemical as label recommends when requested by supervision
• Stayed aware of proximity of hot water to the general public and other team members
• Washed company owned rolling stock, equipment, facilities, parking lots, etc.
• Emptied trash receptacles in and around operations and maintenance facility daily
• Monitored social media discussions and responded on behalf of the company
• Oversaw social media strategy for the company
• Acted as a voice for crafting content that highlights the organization