Joshua Zellner, ECBA, SMC Self-motivated individual eager to contribute to team success through hard work, attention to detail and excellent communication skills. Clear understanding of business analysis and kitchen management with training in both industries. Life-long learner, willing to grow and excel in a professional environment where I can bring my own creativity in solving problems. Along with developing my technical skills, I’ve found the importance of social skills, a healthy lifestyle and emotional intelligence. I am loyal and excited to share opportunities with a good solid company. My parents met as traveling artist and raised me on the road where I helped with their small businesses, created art of my own, and developed a passion for business early on. I am determined to create more value than I consume, and I believe in the power of positivity.
Hi, I’m
Joshua Zellner
Tulsa,OK
Summary
Overview
9
years of professional experience
1
Certification
Work History
AmazonTulsa, OK
ICQA Problem Solver
08.2020 - Current
Job overview
- Analyzed issues and recommended corrective actions to improve final results.
- Outlined remediation plans to standardize results to meet compliance regulations.
- Trained employees in proper equipment use and problem solving procedures.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
Revature
Business Analyst
03.2020 - 06.2020
Job overview
- Coordinated Zoom meetings between Project Managers, Product Owners, and 2 Business Analyst teams
- Assisted other BAs and developers to improve client satisfaction.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Conducted interviews with key stakeholders to collect information on business processes and user requirements
- Developed wireframes, process models and data dictionaries for new website designs
- Led 6 other BAs as Team Lead in a waterfall project to reverse engineer Requirements for a training management software
- Coordinated Zoom meeting between Project Manager, Product
- Delivered timely support by tracking issues and communicating resolutions to end users.
National Restaurant Association
Associate• Cook lvl 3, Sous Chef, Kitchen Manager
09.2014 - 02.2020
Job overview
- Exposerve
- Management Corp
- Passed the, 's ServeSafe
- Certification Exam for Kitchen Managers on first attempt
- Managed other cooks & volunteer teams in hectic environments
- Maintained an outstanding attendance record, consistently arriving to work 10-15 minutes early
- Transported fare and catering supplies to customer locations weekly
- Assisted as culinary event preparation and general cooking needs for several weddings, corporate dinners, and restaurants across
- Oklahoma
- Catered and carved high-end meats for fine dining events and directly served guests
- Received, inventoried and stocked incoming dry goods and fresh food items
- Lead night shift cleaning crew with standardized kitchen cleaning duties.
Education
Colorado State University GlobalRemote
Certificate in Computer Programming from Computer Science And Programming
08.2024
University Overview
Oklahoma State University
bachelor’s degree from business, marketing, Social
University Overview
and Cultural Impacts of International
Business class, Theta Chi Fraternity, Dean’s Honor Roll freshman, GPA: 3.08
Tulsa Community College
Associates Degree from Accomplishments
University Overview
Successfully completed Revature's comprehensive 10 week
training program for business analysts without a single warning.
Completed 4 unique projects during training while overcoming 2
relocations and converting to working remotely due to COVID19.
Passed
Skills
- Market Research
- Business Analysis
- Data Collection
- Networking
- Software Development
- Microsoft Office Suite
- Requirements Modeling
- Android Studio
- MySQL
- Unix
- Zoom
- Trello
- Customer Service
- Management
Certification
- Entry Certificate in Business Analysis (ECBA)
- Scrum Master Certified (SMC)
- ServSafe Manager
- Basic Options Trading Concepts (TastyTrade)
- Solving Business Problems (LinkedIn)
References
References
References
Abhishek Bhalerao, CBAP , CSPO , ECC
P: (703) 423-9044 (Mobile)
E: abhishekbhalerao@gmail.com
LI: https://www.linkedin.com/in/abhishekbhalerao/
Gene Leiterman, CEPC
P: (405) 501-1963 (Mobile)
E: leitermangene@gmail.com
LI: https://www.linkedin.com/in/geneleiterman
Taylor Sides
P: (539) 664-3116 (Mobile)
E: taylorcsides@gmail.com
LI: https://www.linkedin.com/in/taylor-sides-97b11a62Timeline
ICQA Problem Solver
Amazon
08.2020 - Current
Business Analyst
Revature
03.2020 - 06.2020
Associate• Cook lvl 3, Sous Chef, Kitchen Manager
National Restaurant Association
09.2014 - 02.2020
Colorado State University Global
Certificate in Computer Programming from Computer Science And Programming
Oklahoma State University
bachelor’s degree from business, marketing, Social
Tulsa Community College
Associates Degree from Accomplishments
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