Joshua Aaron Garcia
Corpus Christi,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Southern Insurance
01.2017 - 05.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Server
South Texas All Star Camp
05.2014 - 05.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
West Oso High School
Corpus Christi, TX05.2011
Skills
- Custom Order Management
- Customer Service
- Customer Relationship Management
- Customer Relations
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Customer Retention
- Conflict Resolution
- Active Listening
- Adaptability
Timeline
Customer Care Representative
Southern Insurance
01.2017 - 05.2020
Server
South Texas All Star Camp
05.2014 - 05.2017
GED -
West Oso High School
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