Joshua Baldwin
New Philadelphia
Summary
Dynamic Customer Service and Sales Supervisor with a proven track record in enhancing customer satisfaction and driving sales growth.
Results-driven professional with extensive experience in customer service and inventory management. Skilled in leading teams and analyzing sales data to develop effective strategies, ensuring high performance and customer loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service and Sales Supervisor
Kohls Department Store
New Philadelphia, OH
11.2015 - Current
- Supervised daily operations to ensure optimal customer service and store performance.
- Mentored team members to enhance sales techniques and improve product knowledge.
- Analyzed sales data to identify trends and develop strategies for inventory management.
- Led promotional events to boost store traffic and increase revenue during peak seasons.
- Fostered relationships with customers to enhance loyalty and drive repeat business.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Fuels Service Center Controller
Air Force
Ellsworth AFB, SD
10.2006 - 11.2014
- Managed fuel inventory and supply chain logistics to ensure operational readiness.
- Oversaw financial reporting and budget management for fuel operations.
- Developed and implemented cost-saving strategies to enhance efficiency in fuel distribution.
- Led cross-functional teams to optimize workflow processes within the service center.
- Collaborated with various departments to streamline communication and enhance service delivery.
- Contributed to budget planning by providing accurate forecasts of fuel consumption and costs based on historical trends and current market conditions.
- Evaluated employee performance regularly, offering constructive feedback and coaching when needed to improve their skills and job performance.
- Collaborated with maintenance teams on preventative measures and repairs as necessary.
- Assisted in the development of training programs for new hires, improving overall team competency and performance levels.
Education
High School Diploma -
Claymont High School
UhrichsvilleNo Degree -
National American University
Ellsworth AFB, SDSkills
- Customer service
- Management support
- Customer segmentation
- Inventory control
- Analyzing data
- Order management
- Delivering reviews
- Proficient in PC technology
- Channel management
- Reporting data
- Staff onboarding
- Performance tracking
- Attention to detail
- Multitasking
- Problem-solving abilities
- Teamwork and collaboration
Timeline
Customer Service and Sales Supervisor
Kohls Department Store
11.2015 - Current
Fuels Service Center Controller
Air Force
10.2006 - 11.2014
High School Diploma -
Claymont High School
No Degree -
National American University