Joshua C Messer
Vancouver,WA
Summary
Decisive leader highly competent in establishing and achieving ambitious goals and quality standards in hospitality operations.
Dedicated professional with a robust background in managing complex transitions and operational efficiencies. Committed to developing comprehensive policies that enhance brand strategy and ensure compliance, contributing to the overall success of hotel operations.
Overview
15
15
years of professional experience
Work History
Director of Task Force & Transitions
InnVentures
Kent, Washington
04.2023 - Current
- Collaborated with cross-functional teams to align business objectives and project goals.
- Developed comprehensive policies and branding to support company missions and ensure compliance standards.
- Creation of 10 person Task Force team to add value to our existing portfolio while striving to improve Operational Excellence
- Successfully transitioned over 30 hotels to/from the InnVentures portfolio
Complex General Manager
InnVentures
Portland, Oregon
06.2021 - 04.2023
- Oversaw daily hotel operations to ensure guest satisfaction and service excellence.
- Managed staff scheduling to optimize labor efficiency and address personnel needs.
- Directed budget planning and financial management to maintain fiscal responsibility.
Regional General Manager
Courtyard by Marriott
Corvallis, OR
05.2017 - 04.2021
- Opening General Manager for the 176-room, award winning property and acted as the liaison to owners, management company and brand during a transition and creation of new management company.
- Consistently meeting and exceeding Occupancy, ADR and RevPAR market penetration goals for multiple hotels in comp set.
- Aided in the formation of a management company transition process and formation of policies and procedures at the corporate level and assisted in the implementation for our portfolio.
- Maintain regional management responsibilities for five multi-branded properties across Oregon including IHG, Hilton and Marriott and streamlined operational efficiencies by coordinating staff development and succession planning.
General Manager
Doubletree by Hilton
Cleveland, OH
12.2015 - 05.2017
- Responsible for budget development and monthly financial analysis for ownership group and management company of 379 room hotel with 12,000+ meeting space.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directly managed relationships with 2 labor unions and multiple non-union departments.
- Organized and executed high-security operational plans to maximize revenues during large events including 2016 Republican National Convention.
General Manager
Crowne Plaza Hotel
Kansas City, MO
09.2014 - 12.2015
- Communicated with vendors and clients to develop positive, working relationships and executed over $2.5 million in Capital Expenditures.
- Responsible for all day-to-day operations of 385 room convention center based hotel with 100+ employees.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
General Manager
Hilton Garden Inn
Springfield, OR
12.2010 - 09.2014
- Opening General Manager of 149-room, award winning hotel.
- Responsible for the building of entire team associated with opening hotel and maintaining positive team environment while implementing the HR policies and procedures, strategic Sales strategies to ramp up a new hotel amidst a recession.
- Employee Satisfaction scores in the Top 5 of portfolio.
- Emphasized Succession planning with team that allowed for continued growth for many team members including several GM's and other regional/area roles.
Education
Associate of Arts - Hospitality Management
Pittsburgh Technical Institute
Oakdale, PASkills
- Budget development
- Profit and loss accountability
- Cross-functional team management
- Cost analysis and savings
- Capital improvements
- Policy/program development
- Recruiting and hiring
- Project management
- Brand conversions
- Employee development
- Team management
- Major renovations
- Policy development
- Financial management
- Operational excellence
- Brand strategy
- Customer relationship management
- Team building
- Strategic planning
- Conflict resolution
- Performance metrics
- Effective communication
- Leadership development
- Staff training
- Change management
- Problem solving
- Budget control
- Relationship building
- Verbal and written communication
- Program management
- Talent acquisition
- Logistics management
- Financial reporting
- Strategies and goals
- Analytical thinking
- Task delegation
- Contract and vendor management
- Resource allocation
- Business strategy
- Contract negotiation
- Innovation management
- Content development
- Project coordination
- Process improvement
- Team collaboration
- Performance management
- Multitasking and organization
- Organizational development
Affiliations
- CHA, American Hotel & Lodging Association (2018 - present)
- President, Downtown Corvallis Association (2020 - present)
- Courtyard by Marriott Brand - Platinum Circle Hotel (2019 & 2020)
- Vice President, Downtown Corvallis Association (2019 - 2020)
- Board Member, Downtown Corvallis Association (2018 - 2019)
- Board Member, Travel Lane County (2013 - 2014)
- Member, Lane County Parks & Rec Large Events Task Force (2014)
- Board Member, Lane Community College Culinary Arts & Hospitality Advisory Council (2012 - 2014)
- Hilton Garden Inn Brand - Success Award (2013)
- GM of the Year - PNW and Western Canada, Hilton Garden Inn (2013)
Timeline
Director of Task Force & Transitions
InnVentures
04.2023 - Current
Complex General Manager
InnVentures
06.2021 - 04.2023
Regional General Manager
Courtyard by Marriott
05.2017 - 04.2021
General Manager
Doubletree by Hilton
12.2015 - 05.2017
General Manager
Crowne Plaza Hotel
09.2014 - 12.2015
General Manager
Hilton Garden Inn
12.2010 - 09.2014
Associate of Arts - Hospitality Management
Pittsburgh Technical Institute