Joshua D. Byrd
Chicago,IL
Summary
I am a client-orientated leader who is innovative, creative, and flexible. I have a growth mindset with excellent customer service skills and a proven ability to meet and surpass goals with drive, ambition, and determination. I am a well-spoken, worldly, pro-active associate with a great sense of humor who possesses a relentless force to have a broad impact on any company I work for.
Overview
10
10
years of professional experience
Work History
Sales Associate
CARTIER
03.2019 - Current
- Manage a five million dollar business through walk in traffic and repeat clientele
- Leader and problem solver in presenting solutions to client escalated situations
- Main contact in boutique for roll out of company's clientele application, including training and best practices
- Successful in recruiting multiple associates across different departments
- Assist after sales department with registration, pricing, and follow-up with clients
Fashion Advisor
CHANEL
07.2017 - 03.2019
- Above average sales to goal in RTW, accessories, watches and fine jewelry
- Surpassed three million in sales after first full year on the sales floor
- Responsible for watches and fine jewelry with monthly serial checks, pricing, organization, and trainings on product knowledge
- Successful in migrating clients from previous employers selling in every department.
Expert Client Advisor
LOUIS VUITTON
06.2015 - 07.2017
- Responsible for overall business of the fragrance department including hosting monthly meetings on product knowledge and new launches
- Higher than average metrics in cross sell, repurchase, and AVT
- Finished first full year at number two in sales in the store with two million sold
- Successfully established client base with many clients achieving VIC status
Shop Manager
Halston Heritage
05.2014 - 05.2015
- Managed a boutique within a department store with above average sales, finished first fiscal year up 20% to plan
- Responsible for hiring, training, markdowns, promotions and transfers
- Executed bi-weekly visual sets including mannequin styling, merchandise placement along with photo documentation and presentation
- Successful in teaming up with Bloomingdale’s staff for multi-unit selling
Sales Associate
Saks Fifth Avenue
08.2013 - 05.2014
- Managed a client database with a high customer retention rate
- Assisted clients in other departments including cosmetics, clothing and shoes
- Successfully teamed up with leased vendors including Louis Vuitton, Gucci and Prada
- Recipient of the Saks Selling and Service Star for successful sales utilizing an Instagram account
Skills
Leadership
Communication
Client development
Customer service
Recruiting
Organization
Sales
Merchandising
Decision-making
Time management
Timeline
Sales Associate
CARTIER
03.2019 - Current
Fashion Advisor
CHANEL
07.2017 - 03.2019
Expert Client Advisor
LOUIS VUITTON
06.2015 - 07.2017
Shop Manager
Halston Heritage
05.2014 - 05.2015
Sales Associate
Saks Fifth Avenue
08.2013 - 05.2014
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