Joshua D. Smith
Northbrook,IL
Summary
Experienced IT Support Specialist with a strong background in system deployment, troubleshooting, and end-user support across Windows and macOS environments. Has intentionally pursued contract roles to build a hands-on skill set supporting diverse users and environments. Experience includes hardware and software troubleshooting, networking, VPNs, device provisioning, and user onboarding for remote and on-site teams. Seeking a full-time IT role to contribute consistently, grow professionally, and build a long-term career.
Overview
2026
2026
years of professional experience
Work History
IT Technician
Northbrook United Methodist Church
07.2025 - Current
- Configure and maintain microphones, speakers, mixers, cameras, projectors, displays, cables, and related AV equipment for services and community events, both online and in person
- Reconfigure meeting spaces as needed; arrange tables, chairs, podiums, microphones, signage, projectors, and branded materials for classroom, boardroom, and hybrid layouts
- Provide live technical support during services and events; monitor systems and resolve audio, video, and network issues quickly to minimize disruption
- Troubleshoot hardware and software issues; coordinate repairs or replacements
- Manage equipment inventory and perform routine maintenance, testing, and upgrades
- Train and support volunteers and lay leaders on equipment operation and service procedures
IT Support Specialist
Independent Contractor
2022 - Current
- Provide Level I and II IT support across Windows and macOS environments for a variety of organizations
- Support end users through hardware, software, and connectivity troubleshooting in both remote and on-site settings
- Deploy, image, and configure laptops, desktops, peripherals, and printers; assist with system rollouts and hardware refresh projects
- Support VPN access, user accounts, and basic security permissions
- Maintain accurate documentation and asset tracking to support continuity and security support
- Support teams ranging from small organizations to enterprise-scale operations across healthcare, technology, and nonprofit settings
Founder
Not Your Mother's Basement
01.2012 - Current
- Found and manage a community-focused, technology-driven organization supporting reliable, well-maintained systems
- Set up, maintain, and troubleshoot hardware, software, and network configurations to keep systems running smoothly
- Provide hands-on technical support to users, resolving issues quickly and clearly to ensure positive experiences
Education
Bachelor of Science -
Full Sail University
Winter Park, FL06-2027
Skills
- Level I & II IT support across Windows and macOS using Microsoft 365, Azure fundamentals, and related tools
- System Deployment & Configuration: Device imaging, setup, maintenance, and peripheral integration in cross-platform environments
- User Support & Communication: Clear, effective support for technical and non-technical users; strong customer service and teamwork
- Documentation & Asset Management: Accurate asset tracking, system documentation, and adherence to security best practices
- Microsoft Certified: MS-900 Microsoft 365 Fundamentals
- AED, First Aid, and CPR Certified
Timeline
IT Technician
Northbrook United Methodist Church
07.2025 - Current
Founder
Not Your Mother's Basement
01.2012 - Current
IT Support Specialist
Independent Contractor
2022 - Current
Bachelor of Science -
Full Sail University