Joshua Gallaher
Homer City,PA
Summary
Dedicated assistant store manager with proven expertise in customer service, inventory control, and team training. Committed to enhancing customer experiences and driving sales through strategic engagement.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
DIBS Work Boots
Plum Pa
06.2022 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Implemented promotional strategies that increased customer engagement and sales conversions.
Counter Salesperson
Wendys Restaurant
Monroeville, PA
04.2020 - 06.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed orders efficiently, ensuring accuracy and timely delivery to customers.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Collaborated with team members to streamline operations and improve order fulfillment times.
Server
The Boulevard
Delmont, PA
06.2017 - 04.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed dining area cleanliness and organization, enhancing overall guest experience and operational efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu knowledge, service protocols, and operational tools for consistency in performance.
Education
High School Diploma -
United Senior Highschool
Armagh, PAPhlebotomy -
The Phlebotomy Training Center
Pittsburgh, PASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Store opening and closing
- Attention to detail
- Customer service management
- Time management
Timeline
Assistant Store Manager
DIBS Work Boots
06.2022 - Current
Counter Salesperson
Wendys Restaurant
04.2020 - 06.2022
Server
The Boulevard
06.2017 - 04.2020
High School Diploma -
United Senior Highschool
Phlebotomy -
The Phlebotomy Training Center