Joshua Hasam
Phoenix,AZ
Summary
Driven young professional with excellent communication and problem-solving abilities relocating to Phoenix in February 2022. Highly organized and proactive with solid understanding of scheduling actions, adjusting plans and prioritizing issues. Motivated individual with high level of integrity, adaptability and resilience required to meet demanding expectations. Analytical individual with well-rounded experience in multiple industries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Distribution Dispatcher
Evergy
Kansas City, United States
03.2017 - 12.2021
- Received, input and dispatched up to 15 crews for customer outages of all sizes.
- Kept power grids working at optimal levels to best handle customer needs and maintain serviceability.
- Orchestrated electric switching to render work areas safe for crews completing repairs.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships over span of 6 years.
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems.
Customer Care Advocate
Kcp&l: Kansas City Power & Light
Kansas City, Missouri
04.2015 - 03.2017
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Assisted call-in customers with questions and orders, managing 60-120 calls per day.
Visual Stylist
Banana Republic
New York, NY
08.2014 - 09.2015
- Updated floor design to more effectively present products to patrons.
- Set visual marketing and styled window displays for model store on 5th Avenue in New York City.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Organized store merchandise racks by size, style and color.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Improved operations through consistent hard work and dedication.
Company Dancer
Missouri Contemporary Ballet
Columbia, MO
08.2011 - 07.2014
- Choreographed solo, duo and group performances for contemporary dance company.
- Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
- Choreographed and taught dances and moves to groups of up to 40 other dancers.
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
- Incorporated creative movement techniques into ballet routine.
- Led rehearsals for ballet performances.
Education
Bachelor of Arts - Dance
05.2011
magna cum laude
Skills
- Complex Problem Solving
- Task Prioritization
- Time Management
- Multitasking Abilities
- Self-Motivated
- Troubleshooting expertise
- Adaptability and Flexibility
- Mannequin and Prop Maintenance
- Independent Decision Making
- New Display Creation
- Originality and Creativity
- Effective communication
Certification
- Certified System Operator - Northwest Lineman's College - December 2018 - November 2021
Timeline
Distribution Dispatcher - Evergy
03.2017 - 12.2021
Customer Care Advocate - Kcp&l: Kansas City Power & Light
04.2015 - 03.2017
Visual Stylist - Banana Republic
08.2014 - 09.2015
Company Dancer - Missouri Contemporary Ballet
08.2011 - 07.2014
Washington University in St Louis - Bachelor of Arts, Dance