Joshua I. Hardin
Stone Mountain,GA
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Emory Decatur Hospital
Decatur, GA
10.2017 - 05.2022
- Communicate with patients about their financial responsibility and appropriately collect copayments and deductibles from patients
- Adhere to all state and federal regulations such as EMTALA and HIPPA to ensure that every patient is serviced, and all information remains private and confidential.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
Team Member
Chic-fil
Decatur, GA
09.2015 - 10.2017
- Performed guest service duties including greeting customers, taking customer orders, and completing transactions on cash registers
- Performed food preparations duties including cooking food and assembling sandwiches
- Helped with unloading deliveries
- Maintained clean store environment
- Adhered to all safety policies and health regulations.
Daycare Provider
Kim Brothers Tae Kwon Do
Stone Mountain, GA
08.2014 - 07.2015
- Supervised and monitored safety of children
- Organized Martial Arts Training activities for children
- Provided good hygiene practices for children
- Maintained clean environment
- Effectively communicated with parents about progress of their children.
Usher
Tri Mac Event Staffing
Decatur, GA
05.2013 - 07.2014
- Assisted patrons with seating by giving directions and lighting paths
- Provided refreshments for staffing personnel.
- Managed over 50 customers per day.
- Greeted customers with smile and provided friendly, knowledgeable service
Education
High School Diploma -
Redan High School
Stone Mountain, GA05.2012
Skills
- SKILLS AND SOFTWARE PROFICIENCIES
- Microsoft Office
- Allscripts ∙ RevRunner ∙ Availity ∙ Excellent Communication Skills ∙ Organizational Skills
- Computer and Internet Skills
- Documenting and Recording Information
- Quality Standards and Protocols
- Resolving Problems
- Patient Confidentiality and Data Security
Activities & Honors
- Board Scholar 2008
- Certificate for over 2500 hours of community service 2012
- Men of Redan
- Preparing Innovative Leaders of Tomorrow (P.I.L.O.T.)
- R.O.P.E.S.
- Trustee at Fairfield Baptist Church
Timeline
Patient Access Representative
Emory Decatur Hospital
10.2017 - 05.2022
Team Member
Chic-fil
09.2015 - 10.2017
Daycare Provider
Kim Brothers Tae Kwon Do
08.2014 - 07.2015
Usher
Tri Mac Event Staffing
05.2013 - 07.2014
High School Diploma -
Redan High School
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