Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Mikael Gindhart

Smyrna,DE

Summary

Dynamic Customer Service Representative with a proven track record at Bella Villa Italian Restaurant and Pizzeria, excelling in complaint resolution and active listening.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Bella Villa Italian Restaurant and Pizzeria
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Smyrna High School
Smyrna, DE
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Complaint handling
  • Complaint resolution
  • Professional telephone demeanor
  • Product knowledge
  • Order processing

Timeline

Customer Service Representative

Bella Villa Italian Restaurant and Pizzeria
11.2023 - Current

High School Diploma -

Smyrna High School

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