BARTLOMIEJ HILLS
Aventura,FL
Summary
Accomplished retail leader with over seven years of progressive management experience leading multi-functional teams, optimizing daily operations, and consistently achieving sales and customer service goals. Demonstrated success in coaching employees, improving operational performance, managing inventory and budgets, and creating a culture of accountability and excellence. Known for making data-driven decisions, solving complex operational challenges, and delivering measurable business results in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Dollar General
Astoria
06.2023 - Current
- Managed daily store operations, maintained optimal inventory levels and achieved high customer satisfaction while driving sales growth.
- Lead and mentor a team of associates, fostering a positive work environment and enhancing team productivity through effective communication.
- Implemented store policies and procedures, ensured compliance with company standards and enhanced operational efficiency.
- Analyzed sales data to identify trends and opportunities, developed strategies that increased revenue and optimized stock management.
- Oversee financial transactions, ensuring accuracy in cash handling and budget management to minimize discrepancies.
- Adapt quickly to new challenges, consistently demonstrating strong work ethics and a commitment to achieving store goals.
Team Lead
Dollar General
New York
08.2020 - 06.2023
- Led and motivated team to streamline daily operations, improving customer satisfaction and driving sales growth.
- Oversee team performance, ensuring transaction accuracy and superior customer service, resulting in reduced error rates.
- Facilitated team communication and collaboration, fostering a supportive environment that boosted team morale and efficiency.
- Fostered positive team environment, promoting teamwork and communication to enhance employee satisfaction.
- Delivered high-quality customer service, contributing to increased customer satisfaction.
- Monitor inventory levels, ensuring stock accuracy and timely replenishment, reducing stock discrepancies by 10%.
- Ensure accuracy of all transactions before accepting payment;
Delivery Services
Uber
New York
02.2020 - 08.2020
- Delivered exceptional customer service, reflected in high customer satisfaction ratings and efficient order fulfillment.
- Achieved top customer service ratings through prompt, courteous delivery interactions, reinforcing commitment to customer satisfaction.
- Enhanced delivery efficiency by optimizing routes, contributing to a high customer satisfaction rating.
- Collaborated with team members to ensure timely and accurate deliveries, enhancing overall team effectiveness.
- Maintained transaction accuracy and compliance, ensuring seamless payment processes.
Store Manager
Woodhaven Liquor
Woodhaven
06.2017 - 03.2020
- Managed store budgets and updated financial records to ensure accurate financial reporting and effective resource allocation.
- Monitored inventory levels to ensure stock availability and prevent shortages while training and mentoring new staff to foster a positive work environment.
- Motivated sales team, developed promotional material, and trained new staff to enhance customer engagement and drive sales.
- Built strong vendor relationships to negotiate better pricing, resulting in a 10% reduction in costs.
Education
High School - Computer Graphic Design
CXIV Liceum Ogólnokształcące im. Jana Kilińskiego
Warsaw, Poland05.2014
Skills
- Customer service management
- Employee scheduling
- Payroll management
- Cash management
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Training and mentoring
LANGUAGES
English
Polish
Timeline
Store Manager
Dollar General
06.2023 - Current
Team Lead
Dollar General
08.2020 - 06.2023
Delivery Services
Uber
02.2020 - 08.2020
Store Manager
Woodhaven Liquor
06.2017 - 03.2020
High School - Computer Graphic Design
CXIV Liceum Ogólnokształcące im. Jana Kilińskiego