Joshua "Quinn" Bolhuis
Climax,MI
Summary
Dynamic and results-oriented professional with a proven track record at GameStop, where I strategically enhanced customer value and experience. Skilled in conflict resolution and organizational abilities, I excel in fast-paced environments, ensuring high-quality service and operational efficiency, all while wearing a smile on my face.
Overview
3
3
years of professional experience
Work History
Senior Guest Advisor
GameStop
10.2023 - Current
- Strategically recommended premium products and services to enhance customer value
- Enhanced guests' experience by guiding product selection, addressing difficulties, and personalizing the guests’ experience
- Worked on and finished planograms every week
- Completed and took deposits to the bank daily
- Organized the store’s products daily to create a more relaxed customer experience
Manager/Shift Lead
The Front Porch
04.2022 - 09.2023
- Mentored and trained new employees on company policies and procedures.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Resolved quality and customer service issues.
Kitchen Staff Member
The Front Porch
05.2021 - 08.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
Education
Some College (No Degree) - General Studies
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Galesburg-Augusta High School
Galesburg, MI06.2021
Skills
- Quick to learn new and pivotal skills
- Strong collaborative skills to foster positive dynamics
- Experienced in conflict resolution to turn customer opportunities into opportunities
- Advanced and efficient organizational abilities
- Can work on several tasks at once
- Remains professional and calm in challenging situations
Timeline
Senior Guest Advisor
GameStop
10.2023 - Current
Manager/Shift Lead
The Front Porch
04.2022 - 09.2023
Kitchen Staff Member
The Front Porch
05.2021 - 08.2021
Some College (No Degree) - General Studies
Kalamazoo Valley Community College
High School Diploma -
Galesburg-Augusta High School
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