Joshua R. Sanchez
New York
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
6
6
years of professional experience
Work History
Store Supervisor
Winston Retail
New York
01.2023 - 01.2026
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Sales Lead Keyholder
Supreme
New York
10.2020 - 07.2022
- Monitored store performance metrics to identify areas for improvement in operations.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Implemented CRM tools to track customer interactions and sales pipelines effectively.
- Oversaw daily operations, ensuring adherence to company policies and standards.
Customer Service Intern
Soludos
New York
11.2019 - 12.2020
- Researched complicated cases without prompting to provide more comprehensive service to customers
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Collected source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
High School Diploma -
Saint George Academy High School
New York, NYSome College (No Degree) - Communications
Borough of Manhattan Community College
New York, New York, NYSkills
- Customer Retention Strategies
- Inbound and Outbound Calling
- De-escalation Techniques
- Data Entry
- Delegation and Supervision
- Inventory control
- POS/Shopify System Operation
- Customer Segmentation
- Operational efficiency
Timeline
Store Supervisor
Winston Retail
01.2023 - 01.2026
Sales Lead Keyholder
Supreme
10.2020 - 07.2022
Customer Service Intern
Soludos
11.2019 - 12.2020
High School Diploma -
Saint George Academy High School
Some College (No Degree) - Communications
Borough of Manhattan Community College