Joshua R. Sanchez
New York,NY
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge of marketing and customer service.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Winston Retail
New York, NY
01.2023 - 08.2026
- Drove sales performance through strategic selling, client relationship development, upselling, cross-selling, and consistent achievement of sales targets.
- Collaborated with management to provide insights on operations and promotions aligned with customer preferences.
- Led and mentored newly hired employees, improving their proficiency in company programs.
- Executed opening, closing, and shift-change functions to ensure smooth daily operations.
- Supervised receiving and stockroom activities to optimize inventory management and minimize shrinkage.
Customer Support Specialist
Soludos
New York, NY
01.2020 - 02.2023
- Enhanced customer service operations for footwear brand by providing tailored product guidance and assistance.
- Facilitated customer interactions with professionalism and accuracy, focusing on effective solutions.
- Strengthened brand loyalty through attentive service and deep product knowledge, fostering positive customer relationships.
Sales Lead Keyholder
Leap
New York, NY
07.2020 - 07.2021
- Educated customers on product features and brand heritage, boosting confidence and driving purchasing decisions.
- Collaborated with cross-functional teams to streamline operational processes, enhancing in-store customer journey.
- Collaborated with cross-functional teams to optimize operational efficiency and elevate in-store customer experience.
- Oversaw daily operations, ensured compliance with company policies, and upheld service excellence.
Education
High School Diploma -
Saint George Academy High School
New York, NYSome College (No Degree) - Business Communication
Borough of Manhattan Community College
New York, New York, NYSkills
- Customer Relationship Management (CRM)
- Retail Management & Store Operations
- Sales Software
- Microsoft Office & Google Workspace
- Customer retention
- De-escalation Techniques
- Team Leadership
Timeline
Sales Supervisor
Winston Retail
01.2023 - 08.2026
Sales Lead Keyholder
Leap
07.2020 - 07.2021
Customer Support Specialist
Soludos
01.2020 - 02.2023
High School Diploma -
Saint George Academy High School
Some College (No Degree) - Business Communication
Borough of Manhattan Community College