Phillip Spampinato
Haymarket,VA
Summary
Dedicated customer success professional with over 5 years of experience in sales and team management. Proven track record in enhancing customer satisfaction, fostering client relationships, and driving retention through proactive engagement and support. Skilled in analyzing customer feedback to inform strategic improvements and exceed service expectations.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
Reston Limousine
Sterling, United States
08.2024 - Current
- Supervised daily operations, focusing on enhancing customer satisfaction and engagement through effective team training and support.
- Trained, coached, and mentored new and existing sales staff on company policies, sales techniques, and customer engagement.
- Provided ongoing feedback and support to team members, fostering a collaborative and accountable sales culture.
- Analyzed sales data and performance metrics to identify trends and drive improvements.
- Achieved $2 Million in annual sales for consecutive years, consistently meeting or exceeding targets.
Account Representative
Reston Limousine
Sterling, United States
07.2022 - 08.2024
- Managed client accounts with a focus on understanding and addressing customer needs, leading to high satisfaction and long-term retention.
- Communicated effectively with clients to resolve issues promptly and ensure high satisfaction.
- Coordinated logistics for corporate events, optimizing scheduling and service delivery.
Sales Representative
Reston Limousine
Sterling, United States
11.2021 - 07.2022
- Built strong client relationships that encouraged repeat business and referrals, significantly contributing to team sales goals.
- Managed bookings using scheduling software, optimizing fleet usage and appointment coverage.
Closing Specialist
CityWorth Loans & Homes
Fairfax, United States
11.2020 - 01.2022
- Coordinated loan closing processes to ensure compliance with regulations.
- Reviewed closing documents for accuracy and completeness.
- Maintained organized records of closed loans and related documentation.
- Assisted in training new staff on closing procedures and protocols.
- Collaborated with team members to improve workflow efficiency and accuracy.
Sales Team Lead
Zerin Business Consulting, Inc.
McLean, United States
01.2017 - 06.2018
- Sales Account Representative, doubling as a team lead.
- Trained team members on effective sales techniques and product knowledge.
- Facilitated weekly meetings to discuss sales targets and challenges faced by the team.
- Became proficient in developing professional relationships with an above average quality customer base through cold calling, face to face interaction with upper level management and owners of small/medium sized businesses.
Education
Some College (No Degree) - Business Administration and Management
New River Community College
New River, VASome College (No Degree) - Business Administration and Management
Northern Virginia Community College
Manassas, VASkills
- Customer Relationship Management (CRM)
- Customer Engagement Strategies
- Problem Resolution
- Client Onboarding
- Feedback Analysis
- Sales Team Management
- Leadership
- Performance Metrics Analysis
- Communication Skills
Timeline
Sales Supervisor
Reston Limousine
08.2024 - Current
Account Representative
Reston Limousine
07.2022 - 08.2024
Sales Representative
Reston Limousine
11.2021 - 07.2022
Closing Specialist
CityWorth Loans & Homes
11.2020 - 01.2022
Sales Team Lead
Zerin Business Consulting, Inc.
01.2017 - 06.2018
Some College (No Degree) - Business Administration and Management
New River Community College
Some College (No Degree) - Business Administration and Management
Northern Virginia Community College