JOSHUA R TATEOSIAN
CORAM,NY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Skechers
01.2024 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw Store with budget of 2.3 Million
Tile/ Stone Department Manager
Floor and Décor
06.2022 - 01.2024
- Maintained department standards
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Deescalated customer complaints
- Managed opening and closing procedures of store
- Handled cash pickups and deposits
- Analyzed weekly sales trends and predicted future movements
- Created productive work environment which effectively reduced need for overtime
- Conducted weekly meetings with management and associates to discuss sales, customer service, and associate engagement
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Responsible for contributing to Store budget of 18.3 Million and Department budget of 5.1 Million.
Warehouse Supervisor
Floor and Décor
08.2021 - 06.2022
- Maintained warehouse staff job results by coaching and counseling employees, while planning, monitoring, and appraising job results
- Managed associates to insure anywhere from 15-30 orders daily were picked correctly and completed in timely manner
- Managed employee’s timecard and schedule
- Certified store lift equipment trainer and operator
- Created SOPs for associates to follow
- Created and received daily purchase orders
- Solved any shipping issues by working directly with vendors
- Verified and maintained records of all incoming and outgoing shipments
- Satisfied customers dealing with highly stressful situations
- Loaded customers order for delivery or pick-up in safe and timely manner
- Traveled to other locations to assist with inventory
Flooring Sales Specialist
Lowes Home Improvement
08.2020 - 08.2021
- Serving as store expert in department by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customers’ needs
- Informing customers on pricing, options or status on pending orders
- Listened to customer needs and desires to identify and recommend optimal products.
- Excellence in customer service serving approx
- Responsible for demonstrating products and services within flooring department
- Responsible for personal sales budget of $30k/month
- Part of team responsible for sales budget of $1 million/month
- Utilized order management software to close establish 50 new sales/month of custom flooring products
- Participated in ongoing training on various topics: carpet, tile, and hardwood flooring
- Reduced customer service issues and returns by working directly with manufacturers
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses
Motor Transportation Operator
United States Marine Corps
05.2016 - 05.2020
- Specialized and supervised in weekly and monthly Pre Maintenance Checks and Services for tactical vehicles and trailers
- Guided safe transport of over $2M worth of equipment over 1000+ miles
- Managed over $5M of equipment during monthly inventory inspections for On Vehicle Equipment
- Facilitated in creating training plan for 50+ personnel on operation of vehicles and combat training
- Expertly managed and maintained $3.4 million of government property to included vehicles and equipment over 2 year period
- Supervised 24+ marines four times month during detailed maintenance procedures for 2 years
- Gave weekly briefs to superiors on condition on said government property
- Learned new set of skills to repair government property and put in 130 hours of work within 2 weeks to prevent decrease in training effectiveness
- Led and assisted personnel in 50+ ground and vehicle patrols
- Performed monthly inventory, ensuring all military gear and vehicles were accounted for and operational at all times
- Assessed junior marines on monthly basis and/or for special events, assessing their readiness, progress and highlighted other issues as needed
- Mentored six junior marines, ensuring their safety, concerns and questions were addressed whenever needed
- Wrote government reports on regular basis, following all required formatting guidelines.
Education
High School Diploma -
Longwood High School
Middle Island, NY06.2014
Skills
- Inventory Management
- Logistics
- Merchandising
- Profit And Loss
- Business Planning
- Company Guidelines
- Store Support
- Career Development
- Shopping Experience
- Talent Recruitment
- Project Management
- Loss Prevention
- Shift Scheduling
- Payroll Management
- Employee Training
- Team Development
- Problem-Solving
- Delegating Work
- Cash Management
- Team motivation
- Performance Reviews
- Employee Scheduling
- Flexible Schedule
- Store operations
Timeline
Store Manager
Skechers
01.2024 - Current
Tile/ Stone Department Manager
Floor and Décor
06.2022 - 01.2024
Warehouse Supervisor
Floor and Décor
08.2021 - 06.2022
Flooring Sales Specialist
Lowes Home Improvement
08.2020 - 08.2021
Motor Transportation Operator
United States Marine Corps
05.2016 - 05.2020
High School Diploma -
Longwood High School