Joshua (Sam) Sanchez

Touring/Recording Musician

Illustrator

Mixed Artist

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving client inquiries, scheduling appointments and consultations.
• Managed inventory control, cash control, and store opening and closing procedures.

• Handled cash accurately and prepared deposits.
• Motivated and trained employees.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving any concerns in a timely manner.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.

• Received, marked and completed orders with speed and accuracy, maintaining exceptional service.
• Cleared dishes, trays and carts from rooms with discretion and professionalism.
• Provided responsible service of food and beverages in a timely manner in a very faced paced setting.
• Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
• Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
• Prepared special services for guests such as honeymoon and other romantic packages.
• Managed accurate billing for all delivered items, ensuring proper charges were applied to guest accounts.
• Processed customer payments to accurately record transactions.
• Maintained clean and safe work environment.