Joshua Raiche
Manchester,NH
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated employee providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer issues.
Overview
9
9
years of professional experience
Work History
Driver
JST Logistics, LLC
Manchester, NH
05.2022 - 12.2023
- Documented daily mileage, gas, and other data.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Account Service/Customer Success Representative
Right Networks
Hudson, NH
11.2015 - 08.2019
- Account Management including cancellation/reactivation, processing customer payments and customer training on the self-service account management portal
- Resolved customer issues quickly and efficiently
- Evaluated the customer’s needs and provided options and guidance to meet their requirements
- Collaborated with other internal departments for payment, new account and technical troubleshooting
- Contributed to the sales department which helped enhance the company’s revenue
- Effectively communicated with all levels of the organization to assure customer care.
Customer Service Representative
Right Networks
Hudson, NH
11.2014 - 10.2015
- Validate all information on the customer’s contract
- Regularly supported team with floor support and escalations
- Schedule and modify all prewire and installs of Comcast Services
- Worked with Salesforce, Workbench, CSG, Comtrac, and ER
- Work with BSC and WOM and dispatch when needed
- Trained new hires on our Scheduling team
- Part of the No Assumption project pilot
- Participated in training of outbound agents.
Education
High School Diploma -
Memorial High School
Manchester, NH06-1998
Skills
- Accounts Payable/Receivable
- Data Entry
- QuickBooks
- Account Management
- Microsoft Office Expertise
- Inbound and Outbound Calling
- Software installation scheduling
- Troubleshooting/Diagnostics
- Problem resolution
- Quality assurance
- Onboarding
- Application support
- Product upselling
- Information Security
Timeline
Driver
JST Logistics, LLC
05.2022 - 12.2023
Account Service/Customer Success Representative
Right Networks
11.2015 - 08.2019
Customer Service Representative
Right Networks
11.2014 - 10.2015
High School Diploma -
Memorial High School
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