Joshua Yepez
Colorado Springs,CO
Summary
Seasoned Service Professional with background in customer-oriented roles across various industries. Demonstrated skills in problem-solving, relationship building and effective communication, leading to significant improvements in customer satisfaction and business performance. Noteworthy ability to train and mentor team members, resulting in improved operational efficiency. Known for commitment to delivering top-tier service and driving customer loyalty.
Overview
23
23
years of professional experience
Work History
Senior Guest Service Professional
Air Force Inns- Pikes Peak Lodge
Peterson Space Force Base, CO
02.2020 - Current
- Lead front desk operations, ensuring exceptional guest experiences for military and civilian travelers.
- Provide on-the-job training and mentorship to new team members, ensuring quality and consistency in service.
- Acts as a liaison between staff and management, relaying instructions and monitoring progress.
- Resolve guest complaints promptly, and document the outcome.
- Performed night audit and end-of-day procedures.
Guest Service Representative
Air Force Inns- Pikes Peak Lodge
Peterson Air Force Base, CO
05.2018 - 02.2020
Guest Service Representative
Air Force Inns- Liberty Lodge
RAF Lakenheath, AE (United Kingdom)
07.2016 - 05.2018
Assistant Manager
Trident Tactical/Technical
Carlsbad, CA
02.2012 - 01.2014
Mortuary Assistant
Oceanside Mortuary
Oceanside, CA
01.2011 - 07.2013
Sergeant/Infantry Rifleman/Fire Team Leader
USMC- Reserves
Joint Forces Training Base Los Alamitos, CA
02.2011 - 06.2011
Sergeant/Infantry Rifleman/Fire Team Leader
USMC- Active
Camp Pendleton South, CA
12.2002 - 04.2008
Education
High School Diploma -
Grace Davis High School
Modesto06-2002
Skills
- Front desk operations
- Guest complaint resolution
- Reservation management
- Night audit procedures
- Staff training
- Customer service and satisfaction
- Team leadership
- Attention to detail
Timeline
Senior Guest Service Professional
Air Force Inns- Pikes Peak Lodge
02.2020 - Current
Guest Service Representative
Air Force Inns- Pikes Peak Lodge
05.2018 - 02.2020
Guest Service Representative
Air Force Inns- Liberty Lodge
07.2016 - 05.2018
Assistant Manager
Trident Tactical/Technical
02.2012 - 01.2014
Sergeant/Infantry Rifleman/Fire Team Leader
USMC- Reserves
02.2011 - 06.2011
Mortuary Assistant
Oceanside Mortuary
01.2011 - 07.2013
Sergeant/Infantry Rifleman/Fire Team Leader
USMC- Active
12.2002 - 04.2008
High School Diploma -
Grace Davis High School