JOSHUWA HITE
Los Angeles,CA
Summary
A Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement and an ever-lasting experience .
Overview
4
4
years of professional experience
Work History
Brand Ambassador
K-18
Los Angeles, CA
10.2022 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Contributed to social media content documenting brand's impact in on market.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Functioned as team player by working with other members to deliver sampling goals.
- Communicated product information with confidence and educated consumers about company.
Brand Ambassador
Neu Lash
Los Angeles, CA
11.2022 - 04.2023
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Reviewed and implemented new company initiatives and executed product activations.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Communicated product information with confidence and educated consumers about company.
Brand Ambassador
Westman Atelier
Los Angeles, CA
10.2022 - 01.2023
- Showed understanding of customer's personal style and preferences when offering product advice.
- Executed brand activations to standards and with professionalism.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Contributed to social media content documenting brand's impact in on market.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
BA & Makeup Artist
Nordstrom CO, Skincare
Los Angeles, CA & Dallas Tx
06.2021 - 10.2022
- Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)
- Build lasting relationships with customers
- Give the best service to our customers on their terms
- Provide honest and confident feedback to customers about style and fit
- Seek fashion and product knowledge to build your expertise
- Work with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning
- Grow relationships by opening new Nordstrom Rewards program accounts
- Provided professional application of makeup and other cosmetics to clients for
- Various occasions, such as weddings, parties, graduations, etc
- Advised and educated clients on current trends, different products, and general skin
- Care principles and procedures
- Maintained inventory and ordered missing supplies; communicated with clients to
- Ensure that their requirements were always fully met
- Promoted products and cosmetics; surpassed all sales goals and targets,
- Increased client satisfaction from 95% to 99% within one year.
Logistics Processor &, Advanced Skincare, BA & Makeup Artist
Languages, Nordstrom CO
Dallas, TX
06.2020 - 06.2021
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Organized purchase and delivery of materials needed for various contracts.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Produced weekly status reports detailing logistic operations and problems.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
Coustmer Service Represenative
Nordstrom
Dallas, TX
07.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Creekview High School
Carrollton, TXBachelor of Science - Audio Production
Los Angeles Recording School
Los Angeles, CASkills
- P>Communative
- Strong dedication for delivering exceptional luxury services to
- Ability to cultivate and sustain customer relationships
- P>Expert in color
- P>Expert on fragrance knowledge and fragrance layering
- The ability to prioritize multiple tasks in a fast-paced
- P>Time management
- Team building
- A self-motivated, goal oriented focus
- P>Trustworthy
- Marketing Plan Development
- Brand Awareness and Identity
- Sales Expertise
- Corporate Communications
- Customer Relationship Management
- Critical Thinking
- Data Evaluation
Timeline
Brand Ambassador
Neu Lash
11.2022 - 04.2023
Brand Ambassador
K-18
10.2022 - Current
Brand Ambassador
Westman Atelier
10.2022 - 01.2023
BA & Makeup Artist
Nordstrom CO, Skincare
06.2021 - 10.2022
Logistics Processor &, Advanced Skincare, BA & Makeup Artist
Languages, Nordstrom CO
06.2020 - 06.2021
Coustmer Service Represenative
Nordstrom
07.2019 - 06.2020
High School Diploma -
Creekview High School
Bachelor of Science - Audio Production
Los Angeles Recording School