Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Joshy Baez

Linden,NJ

Summary

Dynamic professional with extensive experience in customer service and regulatory compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for training new drivers and ensuring safe handling of hazardous materials, contributing to a streamlined operation and improved team performance.

Overview

7
7
years of professional experience

Work History

Truck Driver

AA TRANSPORT EXPRESS LLC
Elizabeth, NJ
05.2025 - Current
  • Operated commercial truck to transport goods across designated routes.
  • Communicated with dispatch for route updates and delivery instructions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted in training new drivers on company policies and procedures.
  • Loaded and unloaded cargo securely to prevent damage during transit.

City Carrier

United Postal Service
Kenilworth, NJ
07.2023 - 05.2025
  • Delivered mail to residential and business addresses efficiently.
  • Assisted customers with inquiries regarding postal services and products.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
  • Ensured customer satisfaction by providing prompt, courteous service.
  • Worked closely with supervisors and other staff members as part of a team effort.
  • Adhered strictly to Postal Service regulations concerning safe handling of hazardous materials.

Truck Driver

AA TRANSPORT EXPRESS LLC
Elizabeth, NJ
05.2022 - 07.2023
  • Operated commercial truck to transport goods across designated routes.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.

Assistant Store Manager

Columbia Sportswear
Elizabeth, NJ
01.2021 - 08.2021
  • Assisted in daily store operations and team management.
  • Coordinated staff schedules to optimize customer service coverage.
  • Trained new employees on product knowledge and sales techniques.
  • Handled customer inquiries and resolved issues effectively.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Sales Associate

Nautica Retail
Elizabeth, NJ
08.2018 - 12.2020
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed sales transactions accurately using point-of-sale systems.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

High School Diploma -

Thomas A. Edison Career And Technical Academy
Elizabeth, NJ
06-2020

Some College (No Degree) - Mechanical Engineering

Union County College
Cranford, NJ

Skills

  • Customer service
  • Communication skills
  • Regulatory compliance
  • Computer literacy
  • Hazardous materials management
  • Team collaboration
  • Problem solving
  • Attention to detail

Languages

English
Professional
Spanish
Native/ Bilingual

Accomplishments

  • Honored with the Customer Service Excellence Award for consistently maintaining a customer satisfaction rating of 90%.
  • Received multiple customer commendations for handling complex or high-value inquiries and ensuring positive experiences.
  • Employee of the Year- Awarded for outstanding sales performance and customer service contributions.

References

References available upon request.

Timeline

Truck Driver

AA TRANSPORT EXPRESS LLC
05.2025 - Current

City Carrier

United Postal Service
07.2023 - 05.2025

Truck Driver

AA TRANSPORT EXPRESS LLC
05.2022 - 07.2023

Assistant Store Manager

Columbia Sportswear
01.2021 - 08.2021

Sales Associate

Nautica Retail
08.2018 - 12.2020

High School Diploma -

Thomas A. Edison Career And Technical Academy

Some College (No Degree) - Mechanical Engineering

Union County College

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