Josi-Ann Woolery
Saint Albans
Summary
A committed, diligent, and ambitious individual with a history of meeting the company's needs through consistent and organized practices. Thriving in high-stress environments, habituating, and challenging to best enhance the organizational brand. I look forward to working together with shared goals and a collective responsibility for success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HHA
St. Paul Family Home
Auburn
02.2025 - 07.2025
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to healthcare professionals.
- Ensured a safe and clean environment for clients at all times.
- Provided companionship and emotional support to enhance client wellbeing.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Crew Trainer
Shake Shack
West Hartford
04.2024 - 02.2025
- Trained new crew members on menu items and service standards.
- Supported team during peak hours to ensure efficient service delivery.
- Participated in staff meetings to discuss operational improvements and feedback.
- Engaged with customers to enhance their dining experience at the restaurant.
- Provided constructive feedback and one-on-one coaching to employees.
Receptionist
Best Western Plus Hotel
Portland
04.2023 - 01.2024
- Managed reservations using hotel management software efficiently.
- Greeted guests warmly upon arrival and provided check-in assistance.
- Processed guest payments accurately and handled billing questions professionally.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Restaurant Hostess
Flavors of Jamaica
Kissimmee
09.2022 - 04.2023
- Managed the reservation system to ensure efficient seating arrangements.
- Handled guest inquiries and resolved minor issues to enhance satisfaction.
- Managed reservations, waitlists, and special requests for large parties.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
Associate of Arts -
Montego Bay Community College
Montego Bay, JA07-2018
High School Diploma -
Mt. Alvernia High
Montego Bay,JA06-2016
Skills
- Leadership Experience
- Organization Strategies
- Patient Care Certified
- Communication Skills
- Computer Literacy
- Adaptability
- Strong Work Ethics
- Willingness to Learn
Certification
- ServSafe
- Food Handlers Certification
- CNA Certification
- CPR Certification
Accomplishments
- Outstanding Leadership Award
- JCDC Festival Award
- Key Club Members Award
Timeline
HHA
St. Paul Family Home
02.2025 - 07.2025
Crew Trainer
Shake Shack
04.2024 - 02.2025
Receptionist
Best Western Plus Hotel
04.2023 - 01.2024
Restaurant Hostess
Flavors of Jamaica
09.2022 - 04.2023
Associate of Arts -
Montego Bay Community College
High School Diploma -
Mt. Alvernia High